Field Service Technician

BLM Group World Wide•Houston, TX

27d

About The Position

The Field Service Technician works under the direct supervision of the Service Manager to install new BLM equipment and perform preventive maintenance, troubleshooting, servicing, and emergency repairs at customer sites. The technician helps resolve customer issues and questions promptly while maintaining positive client relationships and supporting sales staff in servicing BLM equipment. The role includes demonstrating BLM GROUP software capabilities, documenting work and future service needs, and completing service, installation, time, and expense reports accurately and on time. The position requires up to 100% domestic and international travel as assigned, and overtime may be required to meet workload and customer needs. The work is primarily in a manufacturing facility, where noise may be moderate to loud, with occasional work in an office environment.

Requirements

High school diploma required.
Two to four years of experience in a similar technical position.
At least one year of experience in a customer service role.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to use the Internet effectively.
Ability to understand and use I/O structure for technical troubleshooting.
Ability to use electrical/electronic test and measurement equipment effectively.
Ability to understand, analyze, and resolve mechanical or electrical technical issues using measured data.
Ability to read and understand technical information in equipment manuals or electronic media.
Ability to accurately document technical data and steps taken to resolve equipment and product issues.
Ability to communicate technical issues and resolution steps to the BLM corporate office.
Customer service skills focused on building customer relationships.
Strong organization, verbal and written communication, and time-management skills.
Ability to work effectively with minimal supervision and identify appropriate sources of technical assistance.
Ability to work effectively as a team member with colleagues at all levels and with customers of varied roles and levels.
Ability to perform the physical demands of the role, including lifting or moving 50 to 70 pounds and the listed activities such as standing, walking, climbing, kneeling, and reaching.
Ability to travel domestically and internationally as required.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Experience with Trumpf laser machines, Amada Laser, Mazak laser, or similar laser machinery.
Fluency in Italian.

Responsibilities

Support sales staff in servicing BLM equipment.
Install new equipment at customer sites.
Perform preventive maintenance, troubleshooting, emergency repairs, and other equipment service at customer sites.
Document service performed and identify future equipment service needs.
Maintain excellent customer service and customer satisfaction.
Demonstrate applicable BLM GROUP software capabilities to customers.
Prepare time sheets, service reports, and installation forms accurately and promptly.
Track expenses accurately and submit expense reports promptly.
Maintain a safe work environment and follow OSHA/MIOSHA guidelines.
Communicate with other departments as needed.
Work overtime when required by workload and customer needs.
Travel up to 100% as assigned by management, including domestic and international travel by land or air.
Perform other duties assigned by management.