Field Service Technician

BLM Group World Wide•Indianapolis, IN

27d

About The Position

The Field Service Technician performs new equipment installations, preventive maintenance, troubleshooting, and emergency repairs of BLM equipment at customer sites. The role resolves customer issues and questions in a timely manner while maintaining positive client relationships. The technician also supports sales staff, demonstrates BLM GROUP software capabilities, documents service work and future service needs, and prepares service, installation, time, and expense reports. The position is under the direct supervision of the Service Manager and has no supervisory responsibility. The role requires travel of up to 100%, including domestic and international travel by land or air. Work is primarily performed in a manufacturing facility, where noise may be moderate to loud, with occasional work in an office environment. Overtime may be required according to workload and customer needs.

Requirements

High school diploma required.
Two to four years of experience in a similar technical position.
At least one year of experience in a customer service role.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to use the Internet effectively.
Ability to understand and use I/O structure for technical troubleshooting.
Ability to use electrical/electronic test and measurement equipment effectively.
Ability to analyze and resolve technical mechanical or electrical issues based on measured data.
Ability to read and understand technical information in equipment manuals or electronic media.
Ability to document technical data and steps taken to resolve equipment and product issues accurately.
Ability to communicate technical issues and resolution steps to the BLM corporate office.
Customer service skills focused on customer relationships.
Strong organization, verbal and written communication, time management, and problem-solving skills.
Ability to work effectively with minimal supervision, manage deadlines, and collaborate with team members and customers at different levels.
Ability to travel domestically and internationally by land or air as required.
Ability to work overtime as required.
Ability to perform the stated physical demands, including lifting or moving 50 to 70 pounds.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Experience with Trumpf, Amada, Mazak, or similar laser machinery.
Fluency in Italian.

Responsibilities

Support sales staff in servicing BLM equipment.
Install new equipment at customer sites.
Perform preventive maintenance, troubleshooting, emergency repairs, and other equipment service at customer sites.
Accurately document completed service and future equipment service needs.
Maintain excellent customer service and customer satisfaction.
Demonstrate applicable BLM GROUP software capabilities to customers.
Prepare timesheets, service reports, and installation forms accurately and on time.
Track expenses accurately and submit expense reports promptly.
Maintain a safe work environment and follow OSHA/MIOSHA guidelines.
Communicate with other departments as necessary.
Travel up to 100% as assigned by management, including domestic and international travel.
Work overtime as required by workload and customer needs.
Perform other duties assigned by management.