Field Service Technician

CraneWorks • Southhaven, MS

27d • Onsite

About The Position

CraneWorks/RentalWorks is a leading provider of crane, lifting, and specialized equipment solutions serving the construction, industrial, infrastructure, energy, and commercial markets. Through a commitment to safety, reliability, and exceptional customer service, we offer comprehensive crane rental, equipment rental, transportation, maintenance, and project support services across the Southeast and beyond. Our team is built on a foundation of integrity, operational excellence, and continuous improvement. We take pride in developing talented employees, investing in modern equipment, and delivering solutions that help our customers complete projects safely, efficiently, and on schedule. At CraneWorks and RentalWorks, employees have the opportunity to contribute to a growing organization where teamwork, innovation, and professional development are valued every day. The Field Service Technician will be responsible for the maintenance and repair of various types of mobile rental/construction equipment and on-highway trucks that are deployed at customer sites. The ability to troubleshoot, diagnose, and repair mechanical, hydraulic, and electrical systems including the use of OEM software and other diagnostic tools is essential. Experience servicing and repairing on-highway trucks including diesel engines and brakes is a requirement. The Field Service Technician is a highly independent role requiring strong troubleshooting and problem-solving skills.

Requirements

• Strong mechanical, hydraulic, electrical, and diagnostic troubleshooting skills.
• Ability to independently diagnose problems, determine appropriate repairs, and complete repairs in the field with minimal supervision.
• Strong knowledge of heavy equipment systems, components, and manufacturer specifications.
• Ability to read and interpret service manuals, hydraulic schematics, electrical diagrams, and technical documentation.
• Proficient in the use of hand tools, power tools, diagnostic equipment, and other tools required for field repairs.
• Strong problem-solving skills with the ability to think critically and find solutions when unexpected issues arise.
• Ability to work effectively with limited direct oversight and take ownership of assigned equipment and service calls from start to finish.
• Strong organizational and time-management skills, including the ability to maintain service records, track parts and materials, and manage a service vehicle.
• Professional communication skills and the ability to interact effectively with customers, equipment operators, dispatchers, and branch personnel.
• Valid driver's license with a clean driving record; CDL preferred.
• Ability and willingness to travel regularly to customer locations and work varying schedules, including occasional overtime, evenings, or weekends as needed.
• 3+ years of experience repairing and maintaining heavy equipment, construction equipment, industrial equipment, or similar machinery.
• High School Diploma or equivalent required, technical degree preferred
• Valid Driver’s License with acceptable driving record, CDL preferred

Nice To Haves

• CDL preferred

Responsibilities

• Travel to customer job sites to inspect, diagnose, troubleshoot, and repair rental equipment in the field.
• Perform mechanical, hydraulic, electrical, and other repairs on heavy equipment and rental fleet assets.
• Respond to service calls and equipment breakdowns promptly to minimize customer downtime and keep projects moving.
• Perform preventative maintenance, inspections, adjustments, and minor repairs to ensure equipment is safe, reliable, and ready for operation.
• Diagnose equipment issues using service manuals, diagnostic tools, schematics, and technical knowledge to determine the appropriate repair.
• Communicate with customers, operators, dispatch, and branch personnel regarding equipment issues, repair status, and service needs.
• Maintain accurate documentation of inspections, repairs, parts used, labor, and equipment condition.
• Determine when repairs can be completed in the field and when equipment should be returned to the branch or shop for more extensive repairs.
• Maintain a properly stocked service vehicle and ensure necessary tools, parts, and equipment are available for field repairs.
• Follow all company safety policies and applicable OSHA, DOT, and equipment manufacturer requirements while working at customer locations.
• Provide professional, courteous service while representing the company and maintaining a customer-focused approach.
• Assist with equipment setup, recovery, delivery/pickup, or other branch service needs as necessary.
• Produce timely and detailed service reports
• Uphold and practice high safety standards
• Other duties as assigned

Benefits

• Competitive pay
• Medical, dental, and vision insurance
• Voluntary short-term disability insurance
• Company-paid long-term disability insurance
• Company-paid life insurance equal to one times your annual salary
• 401(k) retirement plan with a company match of 50% on employee contributions up to 8%
• Flexible Spending Account (FSA) and Dependent Care FSA
• Paid time off
• Employee Assistance Program (EAP)
• Employee Financial Hardship Fund
• Boot allowance for eligible employees
• Prescription safety glasses allowance for eligible employees
• Company-provided uniforms for all employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED