Sr. Field Service Technician - Clifton Park, NY

Rivian•Clifton Park, NY

About The Position

Rivian is hiring an experienced, high-level Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role calls for an adaptable, team-oriented technician who can drive continuous improvement, mentor junior team members, and resolve complex diagnostic challenges in a fast-paced environment. The position is based primarily at a service center but may also involve remote work, travel to remote locations, or work at production plants as business needs require. Candidates will be evaluated on advanced technical skills and leadership capabilities.

Requirements

Minimum age of 21.
Valid driver’s license with a clean driving record, with no suspensions or revocations within the past 3–5 years.
Ability to work a standard 40-hour week, including weekends, holidays, early mornings, evenings, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows/Mac environments, work order management systems, and specialized engineering or diagnostic documentation systems.
Physical ability to perform occupational tasks, including sitting, standing, bending, kneeling, and lifting up to 50 lbs.
State mechanic certifications where required by jurisdiction.
3 to 8+ years of hands-on experience working on vehicle high-voltage systems and high-voltage diagnostic work.
Deep understanding of high-voltage architecture, High-Voltage Interlock Loops (HVIL), charging isolation, and safe power-down protocols using appropriate PPE; ability to diagnose complex high-voltage faults and isolation issues.
Advanced knowledge of automotive electronics, CAN and LIN bus communication, electrical schematics, and precise wiring harness repairs.
Mastery of chassis service, including alignments and braking systems, and advanced diagnosis of ABS, traction control, power steering, and Noise, Vibration, and Harshness (NVH) concerns.
Comprehensive knowledge of HVAC systems, coolant drain/fill operations, A/C machine usage, 609 refrigerant certification, and complex thermal management diagnosis.
Proficiency in calibrating Advanced Driver Assistance Systems (ADAS) and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
5 to 8+ years of automotive repair experience, with extensive bumper-to-bumper diagnostic experience.
Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.
Demonstrated background in continuous improvement, process standardization, and escalation management.
State mechanic certifications where required by jurisdiction, including Michigan certifications in front end, suspension, steering, brakes, electrical, and HVAC.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs when issues can be safely addressed without local vehicle access, using logged vehicle data and technical schematics.
Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
Use specialized diagnostic tools to resolve complex electrical, high-voltage, and network faults.
Conduct road tests to verify repair quality, champion continuous improvement, and uphold high standards across repair workflows.
Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
Produce high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
Engage professionally with customers, suppliers, and internal teams during escalation resolutions and mobile outreach events.

Benefits

Paid vacation
Paid sick leave
Life insurance
Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
Annual performance bonus eligibility
401(k) Plan participation, subject to eligibility requirements
Employee Stock Purchase Program participation, subject to eligibility requirements