Field Service Technician Ozone

Xylem • Charlotte, NC

27d

About The Position

Xylem is hiring a Field Service Technician to provide service and support for ozone equipment used in municipal and industrial water and wastewater applications. The role covers installation, startup, functional and performance testing, customer training, project closeout, warranty transition, service, and aftermarket contracts. The technician troubleshoots equipment with customers, identifies root causes, arranges parts and service, coordinates site resources, and manages work to meet schedules, budgets, safety requirements, and project specifications. The position also involves identifying service and parts opportunities, supporting preventive maintenance agreements, communicating with customer organizations and Xylem teams, and completing service reports and project documentation.

The role requires frequent travel—more than 75%—within the United States and Canada. Work may take place in offices, shops, manufacturing facilities, construction sites, and water or wastewater treatment plants. Xylem describes its workplace as committed to equal opportunity, inclusion and belonging, and reasonable accommodations. Employees may also participate in Xylem Watermark volunteer activities.

Requirements

• Experience reading and understanding Process and Instrumentation Drawings (P&ID diagrams), including hydraulic profiles, piping or open channels, gas diffusion in liquid, mechanical level control, pumps, valves, supports, and skids.
• Training and repair service experience with instrumentation such as flow meters, level, temperature, and pressure transmitters, and dew-point analyzers.
• Experience with electrical equipment, including low- and medium-voltage power distribution panels, conduit and cable trays, grounding, three-phase network configuration, harmonics and distortion, IEEE, and NEC.
• Experience with PLC and HMI controls and networks, including online debugging, network troubleshooting, SCADA interfaces, I/O hardware and software configuration and testing, cross-reference searches, and code debugging.
• Ability to conduct training sessions and presentations for customer operators, technicians, and maintenance staff.
• Excellent verbal and written communication skills.
• Strong internal and external customer focus and interaction skills.
• Willingness and ability to travel more than 75% within the United States and Canada.
• Ability to acquire and maintain a U.S. or Canadian driver's license and passport.
• Ability to sit or stand, reach, bend, and move around a facility; use hands and fingers dexterously to operate office equipment; and occasionally lift or transport up to 35 pounds.
• Ability to perform work requiring close vision.

Nice To Haves

• Three to five years of experience with ozone oxidation process equipment in municipal or industrial water or wastewater fields.
• Ability to modify PLC software.
• General knowledge of UL and CSA.
• Green Belt Certification, or willingness to acquire it.

Responsibilities

• Complete installation, startup, functional and performance testing, training, project closeout, warranty transition, service, and aftermarket contract tasks.
• Identify service requirements and manage site resources to complete activities on time, including coordinating other suppliers or Xylem resources as needed.
• Conduct Total Care equipment condition audits to identify service opportunities and actions that can reduce customer equipment downtime.
• Work with customer representatives to understand equipment issues, troubleshoot and diagnose root causes, and arrange parts and service to resolve issues.
• Collaborate with appropriate Xylem internal teams to resolve customer requests, complaints, observations, and other issues in a timely manner.
• Review project specifications, design, and scope of supply to understand requirements and streamline onsite service completion.
• Identify unmet customer needs and opportunities for innovative solutions, parts, service, and preventive maintenance agreements.
• Work with different levels of customer organizations to understand and deliver their information needs in a timely and complete manner.
• Identify opportunities to expand Xylem's footprint in customer facilities across sister brands and competitor installations, and communicate these opportunities to customers and Xylem groups.
• Prepare, organize, and deliver onsite training on equipment operation, safety, and preventive maintenance.
• Complete and submit weekly activity reports and other associated documentation on time.
• Identify modifications to existing product or project documentation and communicate them to the customer and Xylem project team for review and approval.
• Review budgeted hours, confirm service labor forecasts based on activity requirements, and manage onsite hours within budget.
• Ensure onsite equipment work meets safety and quality requirements and company and project specifications.
• Follow and comply with Environmental Safety & Health policies.
• Participate in Xylem Watermark volunteer activities.

Benefits

• Paid Volunteer Program through Xylem Watermark.
• Employee Resource Groups (ERGs).
• Reasonable accommodations to enable employees to perform essential job functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed