Family Support Specialist Jobs

About The Position

Requirements

• Communicate with empathy and professionalism.
• Pay close attention to detail.
• Remain calm in emotionally sensitive situations.
• Work effectively in a fast-paced environment.
• Work well as part of a team.
• Take pride in delivering exceptional customer service.
• Previous customer service experience is preferred; training is provided.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Support veterinary clinics and pet parents by phone, email, and in person.
• Answer questions with empathy and professionalism.
• Accurately enter service requests and special instructions.
• Coordinate with Operations to ensure commitments are fulfilled.
• Support pet parent viewings and order pickups when required.
• Resolve concerns promptly while maintaining customer confidence.
• Help create a compassionate experience for every family served.

Benefits

• Competitive hourly pay of $18–$20, depending on experience.
• Medical, dental, and vision coverage.
• 401(k) with employer matching contributions.
• Company-paid life insurance.
• Company-paid long-term disability.
• Paid vacation and company holidays.
• Paid training and career development.
• Employee Assistance Program (EAP).
• Gateway CarePath emotional wellness program.
• Health Savings Account and Flexible Spending Accounts.
• Pet insurance.
• Employee Discount Marketplace.
• Career advancement opportunities.
• Supportive leadership.