Family Support Specialist Jobs

About The Position

Requirements

• Associate's degree in a related field or a minimum of two to three years of relevant work experience; an equivalent combination of education and experience will be considered.
• Demonstrated ability to manage projects, cultivate partnerships, and maintain positive professional relationships with a variety of stakeholders.
• Experience working effectively with diverse communities, cultures, and populations—including the Latinx community—and a demonstrated commitment to diversity, equity, inclusion, and belonging in all aspects of service delivery.
• Excellent written, verbal, and interpersonal communication skills, with the ability to communicate effectively with individuals, groups, and community partners.
• Comfortable presenting information and speaking to groups in community and professional settings.
• Strong organizational, time management, and multitasking skills, with the ability to prioritize responsibilities and meet deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) and the ability to quickly learn new software applications and data management systems.
• Ability to work independently with sound judgment, initiative, and problem-solving skills while contributing effectively as a collaborative team member.
• Flexibility to work occasional evenings and weekends to support program activities, events, and community outreach.
• Self-motivated, adaptable, and able to learn quickly in a fast-paced environment.

Nice To Haves

• Bilingual proficiency in English and Spanish (spoken and written) is highly preferred.
• Valid driver's license, reliable transportation, and the ability to travel throughout the Merrimack Valley as needed.

Responsibilities

• Conduct volunteer enrollments including: recruitment, interviews, orientations and trainings, and completion of any required background checks.
• Conduct student enrollments including: recruitment, interviews, orientations and trainings.
• Make mentor/mentee matches based on student/mentor preferences, needs, and similar interests.
• Develop and maintain positive working relationships with corporate partner coordinators and school liaisons as well as any other community partners and stakeholders.
• Participate in program events including kick-offs, field trips, college panels and end of the year celebrations.
• Work with Program Supervisor to provide mentors with academic material/resources, and ongoing volunteer training when necessary.
• Provide mentors, students, and parents/guardians with on-going match support, developing action plans for students/matches as needed. Be aware of child safety indicators.
• Implement innovative and solid family/caregiver engagement strategies.
• Maintain accurate paperwork and documentation according to agency standards.
• Conduct mid-year survey and end of year evaluations with students, parents and volunteers.
• Contribute to a collaborative and positive team culture by actively participating in team discussions, communicating ideas, challenges and successes openly and professionally.
• Participate in agency recruitment, fundraising and match activities as necessary.
• Other duties as assigned or requested by the Mentoring Manager.

Benefits

• competitive health, vision, and dental insurance
• fully paid life and long-term disability insurance
• training and professional development opportunities
• generous time off policy
• 4 weeks of paid Earned Time Off
• 13 paid holidays per year
• $1,000 sign-on bonus