Family Support Specialist II (Social and Human Services Exp.)

Urban Strategies, Inc.•Baltimore, MD

20d•$58,000 - $60,000•Onsite

About The Position

Urban Strategies, Inc. (USI) is seeking a Family Support Specialist to provide relationship-based, results-driven support to families across central Baltimore communities. The role helps families advance self-defined goals related to education, health, economic mobility, and housing stability through individualized goal-setting, consistent engagement, and connections to resources. The specialist builds trust, identifies family strengths, and uses insights from the work to inform broader community strategies and advocacy efforts. A small subset of families on the caseload will receive an enhanced early learning pilot in partnership with Parent Child Plus. The specialist will be trained to support this pilot, which focuses on strengthening parent-child interactions and supporting bilingual families. The position collaborates with professionals across fields and works with the Family Support Specialist supervisor and Early Learning Program Supervisor to manage workload and support successful outcomes. The service area includes Greenmount, Barclay, Harwood, Midway, and Better Waverly in central Baltimore.

Requirements

Bachelor’s degree in Social Work, Sociology, Psychology, or equivalent education or experience.
Fluency in Spanish, including effective verbal and written communication with bilingual families.
Three years of nonprofit or human services experience, including direct practice with low-income households.
Valid driver’s license and access to an automobile for work use; home visits are mandatory.
Commitment to strengths-based, family-focused service planning and understanding of program philosophies.
Ability to handle confidential information professionally.
Independent and proactive work ethic, with strong team collaboration skills.
Availability for evening and weekend functions as required.
Strong verbal and written communication skills for diverse communities.
Effective real-time priority management.
Excellent organizational, planning, and time management skills.
Ability to excel in fast-paced, culturally diverse environments.
Proficiency in MS Office Suite, including Advanced Excel, and other common software.

Nice To Haves

Early learning services experience.

Responsibilities

Build strong, trust-based relationships with families through consistent, strengths-based engagement.
Conduct intake and assessments, enroll residents in the family support program, and visit locations to gather resident information.
Collaborate with families on development plans, help them access social services, and advocate for service delivery for up to 100 individuals.
Protect privacy and track resident data in USI’s LEARN system.
Attend community and program-related meetings and participate in weekly supervisory and staff training meetings.
Visit each Parent Child Plus family at least twice a week using an evidence-based model.
Coach caregivers on early literacy, language development, and positive parent-child interaction.
Perform administrative tasks and travel up to 25%; be available for occasional evening and weekend work.
Provide consultation services in financial management and goal-setting.
Host in-person and virtual seminars for clients seeking financial literacy management resources and capital access.
Support and promote the development of the USI CDFI client base.