Family Support Specialist

TEAM INC•Derby, CT

19d•$46,758 - $48,214

About The Position

The Family Support Specialist provides intake, assessment, and case management for Agency clients. The role supports clients in Agency general assistance programs and Elderly services, helps determine eligibility for programs, and connects clients with appropriate internal and external services. The position also maintains client records and outcome data, prepares reports, conducts outreach with community providers, and responds to service inquiries.

Requirements

Associate’s degree in Human Services or a related field.
At least one year of social services experience working directly with clients, including case management.
Strong knowledge of TEAM and area services.
Strong organizational and interpersonal skills.
Dependability and ability to manage multiple tasks.
Computer literacy.
Ability to work with diverse populations.
Ability to travel in the community.
Ability to drive, frequently get into and out of a vehicle, and sit for brief periods.
Ability to climb stairs, bend, and lift.
Ability to function within the Agency’s core values and identify with the Agency mission.

Nice To Haves

Bachelor’s degree.

Responsibilities

Complete client intake applications, including eligibility determinations, using the Agency central database.
Assess client needs and make appropriate internal and external referrals.
Provide case management to clients involved in Agency general assistance programs and Elderly services.
Serve as a resource for Agency general assistance programs, including housing assistance initiatives.
Handle referrals from DSS to determine program eligibility and assist with DSS pre-applications as needed.
Follow up with clients to determine which services they received and enter the information into the database.
Maintain accurate records through documentation and data entry in the central database to support client tracking and outcome reporting.
Prepare reports as needed.
Develop relationships with community providers to conduct outreach.
Handle telephone and walk-in inquiries about internal and external services.
Participate in appropriate local and statewide meetings, as well as internal staff and program meetings.