Family Support Specialist
About The Position
The Family Support Specialist provides best-practice clinical services to clients and families, completes documentation according to payer, state licensing, COA, and Health Connect America standards, and assists with marketing for new referrals. The role includes developing and implementing treatment plans with the treatment team and Clinical Supervisor, providing therapeutic interventions and skill building, connecting clients and families with resources, and coordinating with other professionals and agencies. The specialist also participates in weekly treatment team meetings, recruits referrals to maintain a full caseload, provides on-call support as required by the program, and completes assigned training and professional development.
Requirements
- A bachelor's degree in a human services discipline such as Social Work, Psychology, Sociology, Counseling, or Criminal Justice, plus one year of experience working with children; internships and volunteer experiences count toward this experience.
- Alternatively, a BA/BS degree with three years of relevant experience.
Nice To Haves
- A bachelor's degree in a human services discipline and one year of experience working with children, including internships or volunteer experiences, is preferred.
Responsibilities
- Provide quality clinical services and ensure documentation meets payer, state licensing, COA, and Health Connect America standards and guidelines.
- Communicate with customers, colleagues, and others to answer questions, explain information, and address complaints or concerns.
- Develop treatment plans with input from the treatment team and Clinical Supervisor.
- Provide individual, group, and family therapeutic interventions and skill building as outlined in treatment plans.
- Implement Health Connect America-approved therapeutic interventions with clients and their families.
- Complete client documentation within established time frames.
- Attend and actively participate in weekly Treatment Team meetings.
- Link clients and families with services and resources identified in treatment plans.
- Serve as a liaison with other professionals and agencies involved with clients.
- Actively recruit new referrals to maintain a full caseload.
- Provide 24/7 on-call support for clients as required by program requirements.
- Ensure compliance with state regulatory bodies and COA standards.
- Participate in and complete assigned training and professional development, including E Learning courses.
- Assist with marketing for new referrals.
Benefits
- Flexible scheduling
- Employee Assistance Program with eight mental health counseling sessions annually
- Paid time off for full-time employees
- Paid holidays for full-time employees
- Medical insurance
- Dental insurance
- Vision insurance
- Other voluntary insurance products
- Health Navigator access
- Health Savings Account with company contribution
- Dependent Daycare Flexible Spending Account
- 401(k) Retirement Plan
- Benefits Hub
- Tickets at Work
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What This Job Offers
Job Type
Full-time
