Family Support Specialist

Hively•Oakland, CA

1d•$29 - $31

About The Position

The Family Support Specialist works directly with families to help parents find and pay for quality child care, supporting children’s early development and family well-being. The position reports to the Sr Program Manager and serves families participating in the CalWORKs and/or CAPP Child Care Program. The specialist interviews, enrolls, and certifies families; handles appointments and recertifications; resolves issues; maintains records; provides customer service; and enters accurate, timely data. The role may involve travel to co-locations and satellite Hively offices, as well as participation in trainings and staff meetings.

Requirements

BA/BS with major coursework in social services, human development, or a related field.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Experience using Microsoft Office software and Google Suite.
Knowledge of business office procedures.
Ability to communicate effectively orally and in writing.
Ability to develop and maintain good working relationships with diverse groups of people.
Basic math skills.
Strong organizational skills.
Ability to appear for work on time.
Ability to follow directions.
Ability to understand and follow posted work rules and procedures.
Bilingual ability in English and Spanish, Vietnamese, Chinese, Farsi, Punjabi, or Hindi.
Ability to sit at a desk, conference table, or in meeting rooms for extended periods.
Ability to stand for extended periods.
Manual dexterity to use a telephone and computer.
Ability to hear and understand speech at normal room levels and over the phone.
Ability to speak audibly and clearly in conversation and over the telephone.
Physical agility to lift and carry up to 20 pounds and to bend, stoop, walk, and reach overhead.
Physical agility to push, pull, squat, twist, and turn.
Mental acuity to perform essential functions accurately and promptly, make sound judgments and decisions, and evaluate their results.
Must be authorized to work for any employer in the United States; visa sponsorship is not available.

Responsibilities

Interview, enroll, and certify families for the CalWORKs and/or CAPP Child Care Program.
Conduct scheduled and drop-in appointments and complete necessary recertifications.
Provide new-intake orientation presentations as needed.
Conduct group intake appointments as needed.
Respond to and resolve parent and provider issues.
Maintain and update family, child, and program files.
Provide quality customer service to internal and external agency customers.
Enter data accurately and in a timely manner into the computer system.
Respond to public requests for information.
Travel to co-locations and satellite Hively offices as needed.
Attend all training and technical assistance workshops.
Attend all staff meetings.
Perform other duties as assigned.

Benefits

Medical, dental, and vision plans covered at 100% for the employee.
Health and dependent care flexible spending accounts (FSA).
14 paid holidays plus 4 flexible holidays, including the employee’s birthday.
Generous paid time off policy (over 3 weeks per year).
Tuition reimbursement of $1,000 per year.
Employee Appreciation Program.
Life and long-term disability insurance covered 100% by Hively.
403(b) plan.
SEP-IRA plan with an employer contribution of 5% of annual salary.
Learning and development opportunities.
Financial wellness program with unlimited access to personal financial advisors.
Industry-competitive salary ranges.