Family Support Specialist

HEALTH CONNECT AMERICA, INC • Columbia, TN

1d

About The Position

The Family Support Specialist provides quality clinical services and ensures documentation complies with payer, state licensing, COA, and Health Connect America standards and guidelines. The role also assists with marketing for new referrals and communicates with customers, colleagues, and others to answer questions, share information, and address concerns. The specialist develops treatment plans with input from the treatment team and Clinical Supervisor, delivers therapeutic interventions and skill building to clients and families, and connects them with services and resources. The position includes liaison work with professionals and agencies, referral recruitment, required on-call support, regulatory compliance, and participation in training and professional development.

Requirements

• A bachelor's degree in a human services discipline such as Social Work, Psychology, Sociology, Counseling, or Criminal Justice, plus one year of experience working with children; internships and volunteer experience count toward this experience, is preferred.
• Alternatively, a BA/BS degree and three years of relevant experience.

Nice To Haves

• A bachelor's degree in a human services discipline and one year of experience working with children, including internships or volunteer experience, is preferred.

Responsibilities

• Provide best-practice, quality clinical services and complete documentation according to payer, state licensing, COA, and Health Connect America standards and guidelines.
• Assist with marketing for new referrals.
• Communicate with customers, colleagues, and other individuals to answer questions, disseminate or explain information, and address complaints or concerns.
• Develop treatment plans with input from the treatment team and Clinical Supervisor.
• Provide individual, group, and family therapeutic interventions and skill building as outlined in the treatment plan.
• Implement Health Connect America-approved therapeutic interventions with clients and families as delineated in the treatment plan.
• Complete all client documentation within established time frames.
• Attend and actively participate in weekly treatment team meetings.
• Link clients and families with services and resources identified in the treatment plan.
• Serve as a liaison with other professionals and agencies related to the client.
• Actively recruit new referrals to maintain a full caseload.
• Provide 24/7 on-call support for clients as required by program requirements.
• Ensure compliance with state regulatory bodies and COA standards.
• Participate in and complete assigned training and professional development activities, including E Learning courses.

Benefits

• Employee Assistance Program, including eight mental health counseling sessions annually.
• Paid time off for full-time employees.
• Paid holidays for full-time employees.
• Comprehensive benefits package for full-time employees, including medical, dental, vision, and other voluntary insurance products.
• Access to a Health Navigator.
• Health Savings Account with company contribution.
• Dependent Daycare Flexible Spending Account.
• 401(k) Retirement Plan.
• Benefits Hub.
• Tickets at Work.
• Flexible scheduling.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level