Family Support Specialist

BCFS Health and Human Services•San Antonio, TX

8d•Hybrid

About The Position

The Family Support Specialist is responsible for using sound professional judgment and best practices to provide case management to the service population, including crisis intervention as needed, while maintaining compliance with established state and federal standards. This role involves providing individual and family sessions, coordinating referrals, developing action plans, and assisting with emergency placements. The specialist will also act as a mandated reporter and participate in various meetings and trainings. Frequent travel to client homes and community partners is required, along with meeting all deadlines set by supervisors and partners.

Requirements

Four (4) year bachelor or undergraduate degree from an accredited university, in one of the following areas: Social Work, Sociology, Psychology, Counseling, Criminal Justice OR Four (4) years of work experience providing direct services to at-risk youth and families.
Providing direct services to vulnerable populations.
Maintain current licenses and certificates required for the position including but not limited to: First Aid, CPR, LMFT, LPC, LCSW, LMFT-A, or LPC-I.
Pass a pre-employment drug screen and random drug screens and maintain emotional control and professional composure at all times.
Provide proof of work eligibility status upon request.
Pass a pre-employment and biennial criminal background and motor vehicle check (fingerprints needed if applicant has lived out of state within the past 5 years).
Demonstrate the ability to respond sensitively and competently to the service population’s cultural and socio-economic characteristics.
Demonstrate the ability to communicate effectively in writing and verbally.
Demonstrate the ability to work in a fast-paced environment.
Demonstrate the ability to maintain computer literacy required to meet the responsibilities of the position.
Demonstrate the ability to work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
Demonstrate the ability to travel as needed.
Demonstrate the ability to manage time effectively and efficiently.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

Bilingual preferred (Spanish)

Responsibilities

Provide individual and family sessions using Motivational Interviewing (MI) and Strengthening Families Program (SFP).
Provide case management services by coordinating referrals, service planning, and documentation for assigned caseload.
Provide crisis intervention, responding promptly and professionally to crises situations with clients at the office, during home visits, and on phone calls (within business hours) using independent judgment and discretion.
Develop, monitor, and review action plans designed to increase strengths, address needs, and reduce conflict in the home.
Assist in emergency shelter placements and/or finding respite care when determined appropriate.
Act as a mandated reporter, reporting any suspected abuse or neglect to the program supervisor and all appropriate state and county enforcement agencies.
Attend and participate in staff meetings, in-service trainings, and UCAP events.
Participate in weekly face-to-face or phone supervision with the supervisor.
Travel frequently to client homes and to other community partners as needed.
Meet all deadlines required by program supervisor and state/federal partners.
Meet all federal and state regulatory guidelines and standards applicable to this position.
Maintain a caseload in accordance with agency policies and procedures and licensing and contract standards.
Provide services to youth ages 6-18 (or until youth graduates from high school) and their families.
Offer individual, family, and group sessions to assigned families as appropriate.
Complete training and receive ongoing education on skills necessary for conflict resolution, anger management, parenting, etc.
Conduct follow-up calls and/or visits to youth/families in crises situations and complete safety planning as needed.
Compile, prepare, submit, and maintain accurate case records, files, forms, and additional information in accordance with agency policies, licensing, and/or contract requirements.
Work flexible hours as needed, including evenings, weekends, and holidays when approved by supervisor or to resolve crisis situations.
Implement BCFS HHS safety protocols, including evacuating with children and other staff in case of an emergency.
Maintain confidentiality in all areas of the service population and program operations.
Maintain BCFS HHS professional and ethical standards of conduct outlined in the BCFS employee policy manual, including demonstrating respect for agency staff, the service population, and community members, and complying with the required dress code at all times.