Family Support Specialist

Intermountain Centers•Phoenix, AZ

About The Position

Intermountain Centers is recruiting a Family Support Specialist to support children and families across its behavioral health and integrated care service continuum in Arizona. The specialist works with families in their homes and communities, providing resources, advocacy, guidance, emotional support, and practical assistance to strengthen caregivers and guardians and improve family well-being. The role works with children, families, and Child and Family Team (CFT) members to create and implement individualized support services and positive behavioral strategies. The specialist manages a client caseload, reviews individualized service plans, and maintains chart and billing compliance. The role requires at least 30 hours of face-to-face direct support services for enrolled clients, travel to meet clients in the community, and availability aligned with client needs. Duties include home visits, transportation when specified by the CFT and service plan, crisis support, documentation, reports, training, and collaboration with families and other professionals. On-call coverage and crisis intervention or stabilization may be needed.

Requirements

High school diploma or GED and four years of experience working with children with a mental diagnosis; or an associate degree and two years of such experience; or a bachelor's degree or higher and at least one year of such experience.
Must be at least 21 years old.
Must possess an Arizona driver's license and state-mandated auto insurance.
Must possess or be able to obtain a Level One Fingerprint Clearance Card.
Must pass a 5-panel drug screen.
Must be able to drive to meet clients in the community and provide transportation when determined by the CFT and service plan.

Nice To Haves

A bachelor's degree in a behavioral-health-related field, such as psychology, family studies, human development, or sociology; some mental-health experience is preferred.

Responsibilities

Provide support to enrolled children and families according to the Child and Family Team service plan.
Develop and implement individualized behavior intervention plans, support plans, education, and interventions based on assessments, data analysis, and CFT goals.
Identify family strengths and needs, help families access support, and collaborate with internal departments and external professional agencies.
Meet clients in their homes and communities; travel to accommodate client availability and provide transportation when specified by the CFT and service plan.
Participate with CFT members and agency staff to identify and remove barriers to family-driven, family-centered, strengths-based, community-based, and culturally competent services.
Offer emotional support and crisis intervention to families facing challenges.
Connect families with community resources, including healthcare, housing, education, and employment services.
Educate parents and caregivers on effective parenting techniques, child development, and positive behavioral support approaches.
Advocate for families in interactions with schools, social services, and healthcare providers.
Facilitate support groups, workshops, and training sessions on family-related topics.
Conduct home visits to assess family environments and provide in-home support.
Collaborate with social workers, counselors, and other professionals to coordinate care.
Teach children and families living, social, communication, self-care, and household management skills as related to the service plan.
Help family members develop social and natural support networks using community resources.
Provide at least 30 hours of face-to-face direct support services to enrolled clients.
Manage the client caseload, review service plans, and follow up on clients who are out of compliance.
Provide feedback to CFTs about progress, interventions, and barriers to progress.
Attend scheduled department and agency meetings, required training, and assigned one-to-one coaching supervision.
Follow agency administrative time requirements and complete required documentation and billing accurately within assigned time frames.
Assess the work area for non-compliance issues and notify the supervisor promptly so they can be addressed.
Provide weekly client-status updates and new interventions to guardians.
Complete monthly reports and distribute them to the CFT.
Conduct observations and assessments to identify behavioral challenges and track progress.
Serve as a liaison among schools, families, and external support services to coordinate care.
Participate in meetings and committees for continuous quality improvement as needed.
Maintain a community resource guide for families.
Support families in understanding the RBHA system when clinically indicated.
Provide on-call coverage and crisis intervention or stabilization when needed.
Perform other duties as assigned by the supervisor.