IT Support Specialist
About The Position
Holy Family Institute is seeking an IT Support Specialist to provide technical support to employees, students, and programs, with priority given to Nazareth Prep. The role supports hardware, software, accounts, computer systems, technology inventory, telecommunications, and audiovisual equipment across the organization. It also assists the Director of IT with projects, system improvements, and technical initiatives, and helps faculty and staff use technology in instruction and operations. The position is full-time and exempt. The successful candidate will communicate professionally, maintain confidentiality when working with sensitive organizational, staff, or student information, and collaborate respectfully with staff, students, families, service providers, and community partners. The role includes attending required meetings and trainings, completing agency and regulatory training on time, and reporting legal or background-related changes as required by agency policies. Holy Family Institute describes itself as a 125-year-old Catholic organization serving children and families in the Pittsburgh region through 15 programs in three counties. It is guided by Catholic Social Teachings and serves people of all faiths and backgrounds. The organization is committed to social justice, inclusion, equal opportunity, and removing barriers to participation.
Requirements
- High school diploma and working toward an IT-related certificate.
- Strong understanding of basic technology skills and security for Microsoft, Google Admin platforms, and Mac.
- Knowledge of hardware and software troubleshooting.
- Must be at least 21 years of age.
- Must have Act 33/34 and FBI clearances and a valid Pennsylvania driver's license.
- Ability to safely and successfully perform essential job functions consistent with the ADA, FMLA, and applicable federal, state, and local standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and applicable federal, state, and local standards.
- Ability to lift or push a minimum of 20 pounds independently, or up to 50 pounds with assistance.
- Ability to talk, listen, and speak clearly in person and on the telephone.
Responsibilities
- Provide daily technical support to employees, students, and programs, prioritizing Nazareth Prep.
- Reimage and restore malfunctioning devices.
- Track, manage, maintain, issue, and audit technology equipment and maintain accurate asset records.
- Reset student passwords and assist with account access issues.
- Set up and support audiovisual equipment for agency events, including Nazareth Prep functions.
- Support Nazareth Prep students with Google Workspace applications and related technology tools.
- Troubleshoot, repair, or replace student-issued devices as needed.
- Troubleshoot and resolve hardware, software, and operational issues in a timely manner.
- Manage and maintain computer systems to ensure proper functionality and security.
- Prepare, configure, and deploy student laptops for each academic year.
- Assist with telecommunications support, including phone system transitions and mobile device distribution.
- Support the Director of IT with internal projects, system improvements, and technical initiatives.
- Respond promptly to user inquiries and communicate clearly and effectively.
- Attend required meetings, trainings, and school-based technology sessions.
- Assist faculty and staff with integrating and effectively using technology to support instruction and operations.
- Maintain strict confidentiality when handling sensitive organizational, staff, or student data.
- Demonstrate cultural competency, professionalism, and respect in all interactions.
- Complete required agency and regulatory training within established timelines.
- Collaborate effectively with staff, students, families, service providers, and community partners.
- Report legal or background-related changes in compliance with agency policies and regulatory requirements.
- Perform additional duties and special projects assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
