Support Specialist, Family Resources

Illinois Action For Children • Chicago, IL

7d

About The Position

Under the direction of the Mailroom Operations Supervisor, the Family Resources Support Specialist provides the support functions needed to maintain and track paperwork for Family Resource teams administering the IDEC Child Care Assistance Program. The work is performed with minimal supervision and in accordance with organizational standards. The role promotes the workplace core capabilities of accountability, customer focus, continuous quality improvement (CQI), communication, competent people, and clear priorities. Duties may be amended, and other functions may be assigned, at the organization’s discretion.

Requirements

• High school diploma or GED.
• Two to three months of related experience and/or training.
• Ability to perform each essential duty satisfactorily.

Responsibilities

• Create, maintain, and retrieve alphabetical case files, including filing parent and provider paperwork, entering and/or scanning client information into the computer filing system, and maintaining file storage areas.
• Approve and enter IDEC childcare certificates in the Child Care Tracking System and maintain applicable department databases.
• Identify discrepancies and payment issues in accordance with the IDEC Procedure Manual.
• Maintain records and databases related to W9, CANTS, and IVR forms, and run reports as needed.
• Ensure appropriate actions are taken with providers who do or do not meet IDEC qualifications.
• Process weekly IDEC and internal reports.
• Perform quality-control measures to ensure file compliance.
• Follow Illinois Action for Children and IDEC policies and procedures for file maintenance and required timelines.
• Assist with quarterly Springfield shipment projects.
• Maintain the confidentiality of parent and provider information received and managed by Illinois Action for Children.
• Demonstrate workplace core capabilities of accountability, customer focus, continuous quality improvement, communication, competent people, and clear priorities.
• Perform other functions as assigned by the organization.

Benefits

• Health, dental, and vision insurance plans, with a company contribution of 95% for single coverage.
• 401(k) with company match.
• Generous paid time off: 23 days in the first year, 28 days in the second year, and 35 days in the third year and thereafter.
• 11 paid holidays and one floating holiday.
• Tuition reimbursement.
• Flexible Spending Account.
• Short-term and long-term disability insurance.
• Company-paid life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED