Support Specialist, Family Resources

Illinois Action For Children • Chicago, IL

8d • $0 - $17

About The Position

The Support Specialist, Family Resources (mailroom) performs the support functions needed to maintain and track paperwork for Family Resource teams administering the IDEC Child Care Assistance Program. The role works under the direction of the Mailroom Operations Supervisor, with minimum supervision and in accordance with organizational standards. The incumbent is expected to demonstrate accountability, customer focus, continuous quality improvement, communication, competent people, and clear priorities. The organization may amend job duties, work location, or work schedule and may assign other functions at its discretion.

Requirements

• High school diploma or GED.
• Two to three months of related experience and/or training.
• Ability to perform each essential duty satisfactorily.

Responsibilities

• Create, maintain, and retrieve alphabetical case files, including filing parent and provider paperwork, entering or scanning client information into the computer filing system, and maintaining file storage areas.
• Approve and enter IDEC childcare certificates in the Child Care Tracking System; maintain applicable department databases and identify discrepancies and payment issues according to the IDEC Procedure Manual.
• Maintain records and databases for W9, CANTS, and IVR forms; run reports as needed and ensure appropriate actions are taken with providers based on IDEC qualification requirements.
• Process weekly IDEC and internal reports and perform quality control measures to ensure file compliance.
• Follow Illinois Action for Children and IDEC policies and procedures for file maintenance and required timelines.
• Assist with quarterly Springfield shipment projects.
• Maintain confidentiality of parent and provider information received and managed by Illinois Action for Children.
• Demonstrate the workplace core capabilities of accountability, customer focus, continuous quality improvement, communication, competent people, and clear priorities.
• Perform other functions as assigned by the organization.

Benefits

• Health, dental, and vision insurance plans, with a company contribution of 95% for single coverage.
• 401(k) with company match.
• Paid time off: 23 days in the first year, 28 days in the second year, and 35 days in the third year and thereafter.
• 11 paid holidays and one floating holiday.
• Tuition reimbursement.
• Flexible Spending Account.
• Short-term and long-term disability insurance.
• Company-paid life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED