Family Support Specialist II (Social and Human Services Exp.)

Urban Strategies, Inc. • Pittsburgh, PA

19d • $57,000 - $60,000

About The Position

Urban Strategies, Inc. (USI) is a national nonprofit focused on designing and implementing place-based human capital development strategies in communities undergoing comprehensive physical revitalization. Founded in 1978, USI supports families in communities across major metropolitan areas and is committed to results-based, data-driven, and equity-centered work.

The Family Support Specialist II provides comprehensive case management, referrals, and coordination with community and supportive services. The role supports families’ economic self-sufficiency, enhances quality of life for seniors and people with disabilities, and expands opportunities for residents. The specialist works with professionals across disciplines to determine suitable approaches and support families in neighborhoods served under the U.S. Department of Housing and Urban Development. The position also provides financial capability resources and consultation, conducts financial literacy seminars, and supports development of the USI CDFI client base.

Requirements

• Bachelor’s degree in Social Work, Sociology, Psychology, or a related field.
• At least 3 years of experience as a case manager or in direct practice with low-income households.
• Valid driver’s license and access to an automobile for work use.
• Commitment to strengths-based, family-focused service planning and understanding of program philosophies.
• Ability to handle confidential information professionally.
• Independent and proactive work ethic, with strong collaboration skills.
• Availability for evening and weekend functions as required.
• Strong verbal and written communication skills for diverse communities.
• Ability to manage priorities effectively in real time.
• Excellent organizational, planning, and time-management skills.
• Ability to work effectively in fast-paced, culturally diverse environments.
• Proficiency in MS Office Suite, including advanced Excel, and other common software.

Nice To Haves

• Health services experience.

Responsibilities

• Conduct intake and assessments, enroll residents in the family support program, and visit various locations to gather resident information.
• Collaborate with families on development plans, help them access social services, and advocate for service delivery for up to 100 individuals.
• Protect resident privacy and track resident data in USI’s LEARN system.
• Attend community and program-related meetings.
• Perform administrative tasks and travel to various locations, with travel up to 25%.
• Provide resources and knowledge to help clients access capital, including loans for financial goals such as housing and consumer products, and build credit, reduce debt, and grow wealth through entrepreneurship.
• Offer consultation on financial management and goal-setting.
• Host in-person and virtual seminars for clients seeking financial literacy resources and access to capital.
• Support and promote development of the USI CDFI client base.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level