Family Assistant Jobs

About The Position

Requirements

• High school diploma or equivalent.
• At least one year of experience in customer service, sales, or retail.
• At least three months of supervisory, key-holder, or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
• Must be at least 18 years old, or 19 in Alabama.
• Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
• Successful completion of a background check, conducted and considered in accordance with applicable law.
• Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
• Maintain a full-time schedule of at least 40 hours per week, with regular in-person attendance, including weekends.

Nice To Haves

• Management experience in retail, convenience store, grocery, finance, service, or related industries.
• Experience with check cashing, document verification, or money order processing.
• Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

• Offer financial services suited to customers’ needs.
• Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
• Complete daily call campaigns to promote services, build business, and develop customer relationships and brand loyalty.
• Oversee account management and recovery, including collection calls, while providing customer service to prevent losses and charge-offs.
• Maintain accurate and complete customer information in the point-of-sale system.
• Support, coach, and develop Customer Service Representatives, when applicable, to ensure quality standards and safety procedures are followed.
• Perform duties outside the office when applicable, including vehicle appraisals, store errands, and external marketing.
• Meet Company performance standards through business partnerships, referrals, and participation in or hosting of in-store and community events.
• Maintain store security and perform opening and closing procedures, including vault and cash-drawer management.
• Help ensure compliance with Company policies and procedures and local, state, and federal laws and regulations.
• Help conduct store audits, create reports, and compile financial data.
• Monitor store appearance and cleanliness and address basic facility needs, including scheduling maintenance.
• Work efficiently in a fast-paced, changing environment while managing multiple tasks and meeting individual and team performance standards.
• Perform additional tasks as directed by leadership.

Benefits

• Paid on-the-job training and a comprehensive new-hire program.
• Learning management system with e-learning modules for professional and personal development.
• Cross-brand training and opportunities across the company’s brands.
• Key-holder program designed to develop leadership potential for promotion.
• Performance-based career advancement.
• Educational reimbursement program.
• Medical insurance coverage choices, including telemedicine and HSA/FSA options.
• Traditional and Roth 401(k) retirement plans with a Company match.
• Company-sponsored life and AD&D insurance.
• Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
• Employee Assistance Program with mental health resources, life coaching, and other support for employees and family members.
• Discount Marketplace access to discounts from nationwide and local retailers.
• Paid time off that starts at 12 days in the first year and increases over time.