Medical Assistant, Full-Time

American Family Care•Pell City, AL

About The Position

American Family Care is hiring a Medical Assistant to support clinical care, patient service, front-desk operations, and insurance verification in a fast-paced urgent care setting. The role combines clinical skills with administrative accuracy to help centers run smoothly and ensure services are paid correctly. The Medical Assistant greets and triages patients; collects vital signs and histories; performs venipuncture and CLIA-waived point-of-care tests; and assists with minor procedures, wound care, EKGs, and nebulizer therapy. Front-desk duties include patient registration, insurance eligibility verification, determining financial responsibility, collecting co-pays, reconciling payment logs, and maintaining accurate EMR records. The role also includes educating patients, providing discharge instructions, addressing concerns empathetically, participating in daily huddles, maintaining compliance logs, and supporting infection-control and HIPAA standards. The position requires full availability, including evenings and weekends, and the ability to float to nearby centers as needed. The work environment includes prolonged standing and walking, routine exposure to blood and body fluids with strict PPE adherence, and occasional lifting of up to 25–30 pounds. The expected pay range is $17.50–$20.50 per hour. Final compensation depends on experience, certifications, education, and geographic location; benefits and advancement opportunities are offered and may vary by employment status.

Requirements

Completion of an accredited Medical Assistant program.
Active national Medical Assistant certification at hire, such as CMA, RMA, CCMA, or equivalent.
At least one year of experience with insurance verification and patient registration.
Current Basic Life Support certification, or ability to obtain it before starting.
Proven venipuncture and specimen-collection skills.
Proficiency with EMR systems and comfort using payer portals.
Must successfully pass a drug screen and criminal background check as a condition of employment.
Full availability, including the ability to work evenings and weekends and float to nearby centers as needed.

Nice To Haves

Urgent care or emergency room experience is highly valued.
Experity EMR experience is preferred.

Responsibilities

Greet and triage patients and collect vital signs and patient histories.
Perform venipuncture and CLIA-waived point-of-care tests, including COVID, flu, strep, glucose, A1C, and urinalysis tests.
Assist with minor procedures, wound care, EKGs, and nebulizer therapy.
Register patients and verify insurance eligibility.
Determine patients’ financial responsibility, collect co-pays, and reconcile payment logs.
Maintain accurate EMR records.
Educate patients about clinical procedures and financial expectations, provide clear discharge instructions, and de-escalate concerns with empathy and professionalism.
Participate in daily huddles and maintain compliance logs, including crash cart and refrigerator-temperature logs.
Support infection-control and HIPAA standards.
Work evenings and weekends and float to nearby centers as needed.