Medical Assistant Full time

Crossover Health • Austin, TX

7d • Onsite

About The Position

The Medical Assistant at Crossover Health helps create an exceptional patient and member experience. The role provides welcoming, professional service from clinic check-in through follow-up beyond the clinic, while supporting clinical care and clinic operations. The Medical Assistant assists members with check-in and visit transactions, understands employer-sponsored health insurance benefits, and collaborates with providers and staff to deliver seamless, patient-centered care.

Requirements

• Graduate of an accredited medical assistant or surgical technician program.
• At least 2 years of comparable clinical back-office medical assistant experience.
• Current Basic Life Support (BLS) certification.

Nice To Haves

• Excellent computer skills and familiarity with Microsoft products.
• Reading, writing, and excellent oral proficiency in English.
• Strong organizational and follow-through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability, and initiative.
• Ability to work effectively as a key team member.
• Comfort and efficiency with multitasking, issue resolution, and conflict management.

Responsibilities

• Take medical histories, measure patient vitals, and collect other pertinent information to assist clinicians with patient care.
• Manage inventory, order medical supplies and materials, and replenish them as needed.
• Provide phlebotomy and immunization services.
• Welcome members and handle interactions with hospitality and professionalism.
• Deliver quality service and outcomes, accommodate member support requests when possible, and help resolve member questions promptly.
• Assist with assigned projects and special provider or patient requests.
• Support member check-in, including benefit eligibility files, check-in technology, and clinic workflows.
• Process transactions required to begin or complete visits.
• Use knowledge of employer-sponsored health insurance, including copays, co-insurance, and benefit-specific requirements, to support members.
• Answer calls, schedule appointments, respond to emails, and follow up on member needs.
• Collaborate with providers and staff to deliver a seamless, patient-centered care experience.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed