Medical Assistant, Full-Time

American Family Care•Niceville, FL

About The Position

American Family Care Medical Assistants combine clinical care, patient service, and front-desk and insurance-verification work to keep urgent care centers running smoothly. They support patient care while helping ensure services are paid correctly in a fast-paced clinical setting. The role includes greeting and triaging patients; collecting vital signs and histories; performing venipuncture and CLIA-waived point-of-care testing; assisting with minor procedures, wound care, EKGs, and nebulizer therapy; and handling patient registration and insurance verification. Medical Assistants educate patients about procedures and financial expectations, provide discharge instructions, maintain accurate EMR records, and support team huddles, compliance logs, infection control, and HIPAA standards. The work environment is a fast-paced urgent care clinic, with prolonged standing and walking, routine exposure to blood and body fluids requiring strict PPE adherence, and occasional lifting of up to 25–30 pounds. Evening and weekend shifts and floating to nearby centers may be required. The expected pay range is $19–$21 per hour; final compensation depends on experience, certifications, education, and geographic location. AFC also offers a competitive benefits package and advancement opportunities, which vary by employment status.

Requirements

Completion of an accredited Medical Assistant program.
Active national Medical Assistant certification at hire (CMA, RMA, CCMA, or equivalent).
At least 1 year of experience with insurance verification and patient registration.
Current Basic Life Support (BLS) certification, or ability to obtain it before starting.
Proven venipuncture and specimen-collection skills.
Ability to pass a drug screen and criminal background check as a condition of employment.
Full availability, including evenings and weekends, and ability to float to nearby centers as needed.

Nice To Haves

Urgent care or emergency room experience is highly valued.
EMR proficiency; Experity is preferred.
Comfort using payer portals such as Waystar.

Responsibilities

Greet and triage patients; collect vital signs and patient histories.
Perform venipuncture and CLIA-waived point-of-care testing, including COVID, flu, strep, glucose, A1C, and urinalysis tests.
Assist with minor procedures, wound care, EKGs, and nebulizer therapy.
Register patients and verify insurance eligibility.
Determine patient financial responsibility and collect co-pays.
Reconcile payment logs and maintain accurate EMR records.
Educate patients about clinical procedures and financial expectations; provide clear discharge instructions.
De-escalate patient concerns with empathy and professionalism.
Participate in daily team huddles.
Maintain compliance logs, including crash-cart and refrigerator-temperature logs.
Support infection-control practices and HIPAA standards.
Work evenings and weekends and float to nearby centers as needed.