Medical Assistant II - Family Medicine, Pediatrics & Internal Medicine

Indiana University Health System

3d•Onsite

About The Position

The Medical Assistant II supports direct patient care and clinical operations under the supervision of the designated supervisor and assigned physician. The role helps ensure ordered procedures and treatments are complete, patient flow is smooth, patients understand procedures and treatments, and medical orders and referrals are carried out accurately and on time. The position also performs general laboratory work, registration and scheduling, maintains electronic health record files, and carries out front-office functions as needed. The Medical Assistant may precept other Medical Assistant team members or externs when requested by leadership. The position is based at 5986 Main Street in McCordsville, Indiana, with four 10-hour shifts from 6:30 AM to 5:00 PM. Duties include rooming patients, completing intake, assisting providers with patient care, documenting in Cerner, performing phlebotomy and point-of-care testing, managing patient messages and paperwork, processing prior authorizations, maintaining medical records, preparing exam rooms, and supporting clinic workflow.

Requirements

High school diploma or equivalent, or completion of a high-school-sponsored CTE program while currently enrolled in high school; a high school diploma must be completed within 13 months from the start date.
0–2 years of relevant experience.
Current medical assisting certification from one or more of the following: AAMA (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for Competency Testing (NCMA), or American Medical Certification Association (CMAC).
AHA Basic Life Support certification for healthcare workers.
Knowledge of OSHA, CLIA, and ADA.
Knowledge of Business Unit Quality Programs and Standard Work Programs and concepts within six months of hire.
Knowledge of standard laboratory and medical procedures.
Knowledge of insurance plans and third-party payers.
Ability to master standard clinical competencies under current clinical policy and Point of Care and Skills Competency checklists.
Basic math skills and accurate data collection and entry skills.
Ability to meet the technical and physical standards.
For new hires and promotions after October 12, 2026, graduation from a Medical Assistant program is required.

Nice To Haves

Family medicine experience.
Experience with Cerner.
Phlebotomy, point-of-care testing, and prior authorization experience.
Knowledge of ICD-10 and CPT coding.
Willingness to learn and support teammates.

Responsibilities

Room patients, complete intake, and support providers during clinic visits.
Assist providers with patient care and clinical duties.
Ensure ordered procedures and treatments are complete and patient flow is smooth.
Instruct patients concerning procedures, treatments, and care needs.
Carry out medical orders and referrals accurately and in a timely manner.
Perform general laboratory work, phlebotomy, and point-of-care testing.
Manage patient messages, paperwork, and prior authorizations.
Document in Cerner and maintain electronic health record files and medical records.
Perform registration, scheduling, and general front-office functions as needed.
Prepare exam rooms and support clinic workflow.
May precept Medical Assistant team members or Medical Assistant externs when requested by leadership.