Medical Assistant II - Family Medicine, Pediatrics & Internal Medicine

IU Health • Mccordsville, IN

1d • Onsite

About The Position

The Medical Assistant II performs duties associated with direct patient care and clinical support under the supervision of the designated supervisor and assigned physician. The role supports care in accordance with organizational standards, helps ensure ordered procedures and treatments are completed, maintains patient flow, performs general laboratory work, and instructs patients about procedures, treatments, and care needs. The position also ensures medical orders and referrals are carried out accurately and promptly; performs registration and scheduling; maintains electronic health record files; and provides general front-office support as needed. The Medical Assistant may precept current Medical Assistant team members or Medical Assistant externs when requested by leadership.

This position is based at 5986 Main Street in McCordsville, Indiana, and follows four 10-hour shifts from 6:30 a.m. to 5:00 p.m. Responsibilities include rooming patients, completing intake, assisting providers with patient care, documenting in Cerner, performing phlebotomy and point-of-care testing, managing patient messages and paperwork, processing prior authorizations, maintaining medical records, preparing exam rooms, and supporting clinic workflow.

Candidates must have a high school diploma or equivalent, or be enrolled in high school after completing a school-sponsored CTE program, with the diploma completed within 13 months of the start date. Relevant experience of 0–2 years is required. A current medical assisting certification and AHA Basic Life Support certification for healthcare workers are required. For new hires and promotions after October 12, 2026, graduation from a Medical Assistant program is required. Non-certified applicants with prior Medical Assistant experience may be considered for a Medical Assistant I position.

Requirements

• High school diploma or equivalent, or completion of a high-school-sponsored CTE program while currently enrolled in high school; the diploma must be completed within 13 months of the start date.
• Requires 0–2 years of relevant experience.
• Current medical assisting certification from the American Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for Competency Testing (NCMA), and/or American Medical Certification Association (CMAC).
• AHA Basic Life Support certification for healthcare workers; other advanced life support certifications may be required based on unit or departmental specialty and patient-care policies.
• Knowledge of OSHA, CLIA, and ADA requirements.
• Knowledge of Business Unit Quality Programs and Standard Work Programs and concepts within six months of hire.
• Knowledge of standard laboratory and medical procedures.
• Knowledge of insurance plans and third-party payers.
• Ability to master standard clinical competencies under current Clinical Policy and Point of Care and Skills Competency checklists.
• Basic math skills and accurate data collection and entry skills.
• Must be able to meet the technical and physical standards.
• New hires and promotions after October 12, 2026, must have graduated from a Medical Assistant program.
• Dependability, reliability, teamwork, a positive attitude, strong communication skills, and willingness to learn and support teammates.

Nice To Haves

• Family medicine experience.
• Experience with Cerner.
• Experience in phlebotomy, point-of-care testing, and prior authorizations.
• Knowledge of ICD-10 and CPT coding.

Responsibilities

• Room patients, complete intake, and support providers during clinic visits.
• Assist providers with direct patient care and clinical duties.
• Document patient information in Cerner and maintain electronic health record files.
• Perform phlebotomy, point-of-care testing, and general laboratory work.
• Manage patient messages and paperwork.
• Process prior authorizations and ensure medical orders and referrals are carried out accurately and promptly.
• Assist with registration and scheduling activities.
• Scan and maintain medical records and perform general front-office functions as needed.
• Prepare exam rooms and support smooth clinic workflow and patient flow.
• Ensure ordered procedures and treatments are complete and instruct patients about procedures, treatments, and care needs.
• May precept current Medical Assistant team members or Medical Assistant externs when requested by leadership.

Benefits

• 401(k) with employer match.
• Tuition reimbursement.
• Eligibility for student loan forgiveness.
• Employee Assistance Program (EAP).
• Healthy Results Wellness Program with bi-weekly incentives.
• Access to advanced clinical training, leadership development, promotion opportunities, and cross-training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED