Assistant Store Manager

Community Choice Financial Family of Brands•Bay Minette, AL

1d•Onsite

About The Position

The Assistant Store Manager at TitleMax supports customers with financial needs while gaining hands-on experience running a store. The role develops leadership through account management, customer outreach, and risk management. It is a performance-driven, customer-focused position with opportunities for career advancement. The hourly wage is $16.00. The position requires a full-time schedule of at least 40 hours per week, regular in-person attendance, and work on weekends.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
Must be at least 18 years old, or 19 in Alabama.
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
Successful completion of a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Maintain a full-time schedule of at least 40 hours per week, with regular in-person attendance, including weekends.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Offer financial services suited to customers’ needs.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to promote services, build business, and develop customer relationships and brand loyalty.
Oversee account management and recovery, including collection calls, while providing customer service to prevent losses and charge-offs.
Maintain accurate and complete customer information in the point-of-sale system.
Support, coach, and develop Customer Service Representatives, when applicable, to ensure quality standards and safety procedures are followed.
Perform duties outside the office when applicable, including vehicle appraisals, store errands, and external marketing.
Meet Company performance standards through business partnerships, referrals, and participation in or hosting of in-store and community events.
Maintain store security and perform opening and closing procedures, including vault and cash-drawer management.
Help ensure compliance with Company policies and procedures and local, state, and federal laws and regulations.
Help conduct store audits, create reports, and compile financial data.
Monitor store appearance and cleanliness and address basic facility needs, including scheduling maintenance.
Work efficiently in a fast-paced, changing environment while managing multiple tasks and meeting individual and team performance standards.
Perform additional tasks as directed by leadership.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s brands.
Key-holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources, life coaching, and other support for employees and family members.
Discount Marketplace access to discounts from nationwide and local retailers.
Paid time off that starts at 12 days in the first year and increases over time.