Assistant Store Manager

Community Choice Financial Family of Brands•Greer, SC

1d•Onsite

About The Position

The Assistant Store Manager supports customers with their financial needs while gaining hands-on experience running a store. The role develops leadership skills through account management, customer outreach, and risk management. It is performance-driven and people-focused, with training and opportunities for career advancement. The position is with TitleMax in Greer, South Carolina. It is an in-person, full-time role requiring at least 40 hours per week and regular attendance, including weekends. The hourly wage is $16.00. The role involves customer financial transactions, sales and outreach, account recovery, coaching team members when applicable, store security and compliance, reporting and audits, and maintaining the store.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
At least 18 years of age, or 19 in Alabama.
Valid driver's license, auto insurance, and a personal vehicle available for use throughout the workday; mileage is compensated.
Must pass a background check, conducted and considered in accordance with applicable law.
Ability to meet the physical demands of the role, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Offer financial services suited to customers’ needs and maximize customer success.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, and nurture customer relationships and brand loyalty.
Oversee account management and recovery, including collection calls, while focusing on customer service to prevent losses and charge-offs.
Maintain accurate and complete customer information in the point-of-sale system.
Provide support, coaching, and development to Customer Service Representatives when applicable, ensuring quality standards and safety procedures are followed.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work toward Company performance standards through business-to-business partnerships, referrals, and in-store and community events.
Maintain store security protocols and complete opening and closing procedures, including management of the vault and cash drawer.
Help ensure compliance with Company policies and procedures and applicable local, state, and federal laws and regulations.
Help conduct store audits, create reports, and compile financial data.
Monitor and maintain the store’s interior and exterior appearance and cleanliness, address basic facility needs, and schedule maintenance.
Work efficiently in a fast-paced, changing environment, handling multiple tasks to meet individual and team performance standards.
Complete additional tasks as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s brands.
Key-holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, all with telemedicine and health spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program providing mental health resources and life coaching for employees and family members.
Discount Marketplace access to discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year and increasing with tenure.