Office Assistant Family Medicine

AdventHealth•Asheville, PR

2d•Onsite

About The Position

The Office Assistant supports the Family Medicine department by welcoming and directing patients, responding to questions and requests, and handling telephone calls. The role also supports patient visits through appointment scheduling, document collection, medical-record coordination, insurance verification and authorizations, payment collection, payment plans, and referral processing. Duties include facilitating medical-record requests and completing daily closing procedures.

Requirements

High school graduate or equivalent.
At least 1 year of related experience is preferred.

Nice To Haves

At least 1 year of related experience.

Responsibilities

Greet and direct patients in a friendly, welcoming, and timely manner.
Apply department policies and procedures to assist patients appropriately.
Answer telephone calls promptly and courteously, documenting calls as appropriate.
Respond to patient requests in a timely and professional manner.
Collect required encounter documents, including insurance cards and photo IDs.
Schedule and confirm patient appointments before the appointment date to help maintain a low no-show rate.
Obtain medical records and patient information needed to support patient care, and distribute documentation within the AMR accurately and promptly.
Obtain insurance authorizations and verify coverage before appointments, informing patients of the current status.
Collect copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service in accordance with department policy.
Establish patient payment plans as required by department policy.
Process patient referrals accurately and promptly.
Facilitate medical-record requests accurately and promptly.
Assist with daily closing procedures.
Perform other duties as assigned.