Front Office Representative Family Medicine

Banner Health•Mesa, AZ

2d•Onsite

About The Position

The Front Office Representative is the first point of contact for patients and visitors at the front desk and helps create a welcoming experience. This position coordinates patient flow by answering phones, scheduling appointments, registering patients and insurance information, obtaining required signatures, and following established procedures. It verifies insurance coverage, validates referrals and authorizations, collects patient liability, and provides financial guidance to support reimbursement for medical services. The role also posts payments and charges accurately and releases information in accordance with organizational and compliance policies. The position serves a family medicine practice at 1917 S Crismon Rd, Mesa, Arizona. The schedule is Monday through Thursday, 10:30 a.m.–7:00 p.m.; Friday, 8:30 a.m.–5:00 p.m.; and Saturday on rotation, 7:45 a.m.–1:00 p.m. The representative works independently under regular supervision in a fast-paced, high-volume environment that requires multitasking, sound judgment, and prioritization. Banner Medical Group provides primary and specialty care in a variety of practice settings and has more than 1,000 physicians and 3,500 total employees.

Requirements

High school diploma, GED, or equivalent working knowledge.
One or more years of work experience involving patient financial services, financial or collection services, or insurance industry processes.
Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
Strong interpersonal, oral, and written communication skills to interact effectively with a wide range of audiences.
Strong knowledge of common office software, including word processing, spreadsheet, and database software.

Nice To Haves

Experience with the company’s systems and processes.
Previous cash collections experience.
Additional related education and/or experience.

Responsibilities

Perform patient registration and check-in, including data entry, providing information and intake forms, obtaining signatures, and generating population health summaries.
Verify insurance eligibility and benefits for services, document verification, and assist with obtaining or validating pre-certifications, referrals, and authorizations.
Calculate and collect patient liability based on insurance benefits and expected reimbursement; explain financial policies and available alternative payment arrangements.
Enter payments and charges, complete daily reconciliation, balance the cash drawer at the beginning and end of the day, and prepare bank deposits and paperwork for centralized billing.
Schedule office visits and procedures within the practice and with external practices as needed, taking payor plan provisions into account; confirm appointments and ensure patients are prepared for visits.
Communicate proactively with patients and other customers by phone, email, and in person, addressing concerns and supporting effective patient flow.
Coordinate with internal and external customers, the care team, management, centralized services, and HIMS.
Assist with requests for patient medical records in accordance with company policies and procedures and state and federal laws.
Assist with patient flow and other patient services, which may include escorting patients, taking vitals and patient history, assisting in treatment, distributing mail and fax information, and ordering supplies.
Work independently under regular supervision, follow structured routines, prioritize work, and use sound judgment to support timely and appropriate patient care.