Front Office Representative - Sleep Medicine

IMS Care Center•Avondale, AZ

About The Position

IMS is seeking a professional, compassionate, and knowledgeable Front Office Representative for its Sleep Medicine Clinic in Avondale. The role supports front-office operations, including answering phones, scheduling patients, checking patients in and out, and maintaining office systems. The position may also assist with insurance authorization and verification and other office functions. It involves substantial phone support and customer service with patients. IMS is a physician-led health care organization headquartered in Phoenix with 500 employees. It describes its culture as focused on high-quality, innovative health care, excellence, diversity, and inclusion. IMS is a tobacco-free work environment and an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

At least 1 year of customer service and communication experience.
High school diploma or equivalent.
Ability to plan, coordinate, and organize front-office tasks and workflow.
Excellent communication skills.
Ability to take initiative and work well with an established team.
Excellent organizational skills.
Attention to detail.
Computer skills using Microsoft software, scheduling software, and email applications.

Responsibilities

Provide office support to front-office staff to help ensure efficient and effective office flow.
Check patients in and out.
Receive, document, and relay telephone messages.
Schedule patients efficiently.
Maintain an updated scanning and filing system.
Understand insurance referral processes.
Provide word-processing and secretarial support.
Multitask and carry out delegated duties.
May assist with insurance authorization and verification and other office functions.