Front Office Representative Internal Medicine Clinic

Banner Health•Phoenix, AZ

1d•Onsite

About The Position

Banner – University Medicine Internal Medicine Clinic is a Patient Centered Medical Home focused on coordinated care and long-term relationships between physicians and patients. The clinic offers routine physicals, well-women exams, chronic disease management, minor in-office procedures, and diabetes management. The position supports patient flow and clinic operations by handling registration, insurance verification, scheduling, payments, patient communications, and other front-office and patient-service tasks. The role works with providers, residents, department staff, patients and families, physician office staff, and third-party payors. The schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m., on the day shift.

Requirements

High school diploma, GED, or equivalent working knowledge.
One or more years of work experience involving knowledge of patient financial services, financial or collection services, or insurance industry processes.
Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
Strong interpersonal, oral, and written communication skills to interact effectively with a wide range of audiences.
Strong knowledge of common office software, including word processing, spreadsheet, and database software.
Working in a provider office is required.

Nice To Haves

Work experience with the company’s systems and processes.
Previous cash collections experience.
Additional related education and/or experience.

Responsibilities

Perform patient registration and check-in processes, including data entry, providing information and intake forms, obtaining signatures, and generating population health summaries.
Verify insurance eligibility and benefits, document verification, and assist with obtaining or validating pre-certifications, referrals, and authorizations.
Calculate and collect patient liability, explain financial policies, and provide information about alternative payment arrangements and available resources.
Enter payments and charges, complete daily payment and charge reconciliation, balance the cash drawer, and prepare daily bank deposits and associated paperwork.
Schedule office visits and procedures in the medical practice and external practices as needed, taking payor plan provisions into account to maximize reimbursement.
Confirm upcoming appointments as needed and ensure patients are prepared for their visits.
Communicate proactively with patients and other customers by phone, email, and in person; support patient flow through effective communication with care teams, management, centralized services, and HIMS.
Assist with requests for patient medical records in accordance with company policies, procedures, and applicable state and federal laws.
Provide patient-flow support, which may include escorting patients, taking vitals and patient history, assisting with treatment, distributing mail and fax information, and ordering supplies.
Work independently under regular supervision, prioritize a high volume of tasks, and use sound judgment to support timely and appropriate patient care.