Front Office Assistant Internal Medicine
About The Position
The Front Office Assistant provides exceptional customer service to patients, families, and their support systems, creating a patient-first environment and an excellent first impression of OSF services over the phone and in person. The role performs reception and clerical duties in a medical practice front office and follows department guidelines for scheduling and registration. The assistant works collaboratively with patients, providers, office staff, and insurance companies to ensure patient needs are met. Duties also include communicating with insurance companies about patient benefits, completing prior authorizations, handling incoming and outgoing patient calls, collecting co-pays, and scheduling patient appointments and procedures.
Requirements
- High school diploma or GED equivalent.
- Customer service experience.
- Typing, filing, and telephone skills.
- Basic proficiency with Microsoft applications.
- Excellent customer service skills.
Nice To Haves
- Basic knowledge of medical terminology, ICD-10, and CPT codes.
- Electronic Medical Record experience.
Responsibilities
- Provide exceptional customer service to patients, families, and their support systems in person and over the phone.
- Perform reception and clerical duties in a medical practice front office.
- Follow department guidelines for scheduling and registration.
- Work collaboratively with patients, providers, office staff, and insurance companies to meet patient needs.
- Communicate with insurance companies to determine patient benefits.
- Complete prior authorizations.
- Handle incoming and outgoing patient calls.
- Collect co-pays.
- Schedule patient appointments and procedures.
Benefits
- Comprehensive total rewards package including benefits, compensation, recognition, and well-being offerings.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
