Front Office Specialist - Internal Medicine Dallas

Wellstar•Dallas, TX

15h

About The Position

The Front Office Specialist (FOS) provides customer service and administrative support for a Wellstar Internal Medicine practice. The role includes greeting and registering patients, answering calls, scheduling appointments, managing patient communications, collecting payments, and completing administrative tasks that support clinic operations. The position requires multitasking and communication with patients, clinical staff, providers, and other visitors while contributing to patient experience, employee engagement, and financial goals.

Requirements

High school diploma or GED.
At least 2 years of administrative front office experience in a physician practice or healthcare setting.
Knowledge of medical terminology, including CPT-4, ICD-9, and HCPCS coding.
Knowledge of insurance filing and requirements.
Strong verbal and written communication skills.
Ability to communicate and understand verbal and written English.
Ability to display a positive attitude while working in a team setting.

Nice To Haves

Previous customer service experience.

Responsibilities

Greet patients and guests warmly in person and by telephone, identify yourself and the practice, and follow AIDET principles.
Answer incoming calls, direct calls to appropriate personnel, take messages in the EHR when appropriate, handle non-clinical processes, and schedule appointments.
Communicate promptly with patients about delays or waits for care.
Work collaboratively with clinical staff and providers.
Monitor call queues, respond to voicemails and messages in a timely manner, and offer call-backs when patients have been on hold too long.
Register and schedule patients, verify insurance eligibility through Experion, check patients in, scan insurance cards and IDs into the EHR, and ensure required paperwork is complete.
Collect co-pays and outstanding balances in accordance with the WMG LD90 cash management policy.
Manage the cash allowance, verify the opening balance, provide and account for correct change and collections, and accurately balance superbills or posting reports with the bank bag at daily close.
Check patients out, collect deductibles or self-pay balances, arrange payments on balances, and schedule follow-up appointments.
Contact patients with appointment reminders.
Coordinate clinic requests involving pharmaceutical representatives, visitors, and sample pick-ups.
Perform other duties as assigned by management and comply with Wellstar Health System policies, standards of work, and code of conduct.