Front Office Specialist - Cobb Family Medicine

Wellstar Health System • Marietta, GA

7d

About The Position

The Front Office Specialist (FOS) provides customer service and administrative support for the practice. The role includes greeting and registering patients, answering phones, scheduling appointments, managing payments and cash, and supporting practice operations. The position requires multitasking and communication with patients, customers, clinical staff, and providers, and contributes to patient experience, employee engagement, and financial goals.

Requirements

• High school diploma or equivalent.
• Previous customer service experience.
• Essential computer skills.
• Knowledge of insurance filing and requirements.
• Strong verbal and written communication skills.

Nice To Haves

• Two years of administrative front office experience in a physician practice or health care setting.
• Medical terminology knowledge, including coding (CPT-4, ICD-9, and HCPCS).

Responsibilities

• Greet patients and guests warmly in person and by telephone, identifying oneself and the practice in accordance with AIDET principles.
• Answer incoming calls, route calls to appropriate personnel, document messages in the EHR when appropriate, handle non-clinical processes, and schedule appointments.
• Keep patients informed about delays and manage call queues, voicemails, and messages promptly; offer call-backs when callers have been on hold too long.
• Work collaboratively with clinical staff and providers.
• Register and schedule patients; verify insurance eligibility through Experion; check patients in; scan insurance cards and identification into the EHR; and ensure required paperwork is complete.
• Collect co-pays, outstanding balances, deductibles, and self-pay balances in accordance with the WMG LD90 cash management policy.
• Manage cash allowances, verify opening balances, ensure collections and change are accurate, and balance superbills and posting reports with the bank bag at daily close.
• Set up payment arrangements and schedule follow-up appointments when checking patients out.
• Contact patients with appointment reminders.
• Coordinate pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED