Front Office Specialist - Primary Care, East Cobb Health Park

5000 Wellstar Medical Group, LLC • Marietta, GA

2d

About The Position

The Front Office Specialist (FOS) delivers exceptional customer service to Wellstar patients and customers and supports the practice’s daily operations. The role includes greeting patients, registering them at check-in and check-out, answering telephones, scheduling appointments, managing cash, and performing administrative functions. The position requires multitasking and communicating with a range of customers while contributing to patient experience, employee engagement, and financial goals.

Requirements

• High school diploma or GED.
• Previous customer service experience is required.
• Two years of administrative front office experience in a physician practice or healthcare setting is listed as preferred.

Nice To Haves

• Two years of administrative front office experience in a physician practice or healthcare setting.

Responsibilities

• Greet patients and guests warmly in person and by telephone, identify yourself and the practice, and follow AIDET principles.
• Answer incoming calls, direct them to appropriate personnel, take messages in the EHR when appropriate, handle non-clinical processes, and schedule appointments.
• Communicate promptly with patients about delays or waits for care.
• Work collaboratively with clinical staff and providers.
• Monitor call queues, respond to voicemails and messages in a timely manner, and offer callbacks when patients have been on hold too long.
• Register and schedule patients, verify insurance eligibility through Experion, check patients in, scan insurance cards and identification into the EHR, and ensure required paperwork is complete.
• Collect co-pays and outstanding balances in accordance with the WMG LD90 cash management policy.
• Manage the cash allowance, verify the opening balance, ensure correct change and collections, and accurately balance superbills or posting reports with the bank bag at daily close.
• Check patients out, collect deductibles or self-pay balances, set up payment arrangements, and schedule follow-up appointments.
• Contact patients with appointment reminders.
• Coordinate clinic requests involving pharmaceutical representatives, visitors, and sample pick-ups.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED