Family Medicine Medical Assistant

Yale New Haven Health•Trumbull, CT

10d

About The Position

The Family Medicine Medical Assistant assists physicians and other providers with patient care, rooming, clerical, environmental, and organizational tasks. The role includes appointment scheduling and chart management, providing patients with information about practice services, and conveying a positive image of the practice. Employees are expected to support the YNHHS Mission and Vision and be guided by its values of integrity, patient-centeredness, respect, accountability, and compassion. The Medical Assistant prepares patients for visits, performs screenings and assigned clinical tasks, assists with procedures, maintains patient records and the EPIC in-basket, and communicates instructions and information to patients and caregivers. The position also supports administrative and front-desk functions, maintains clinical equipment and rooms, follows infection-control practices, and contributes to quality improvement, health promotion, and patient-feedback activities.

Requirements

High school diploma or equivalent.
Graduation from an accredited medical assistant certificate program or phlebotomy program, or certification as a certified nursing assistant (CNA), emergency medical technician (EMT), or paramedic. Employees joining through a merger or acquisition may meet this requirement through an appropriate combination of education, relevant experience, and current competencies.
At least one year of experience as a medical assistant, CNA, EMT, ambulatory care associate, patient care associate or technician, paramedic, or phlebotomist; new graduates of an accredited medical assistant certificate program with less than one year of experience will be considered.
Ability to follow directions effectively and consistently.
Mature, compassionate, caring attitude and sensitivity to the diverse needs of the patient population.
Flexibility and cooperation, with the ability to adapt to changing role demands.
Appropriate communication skills to meet position requirements and foster positive interactions.

Nice To Haves

Certification or registration as a CCMA, CMA, AAMA, or RMA; certification or registration may be accepted in lieu of graduation from an accredited medical assistant school.
Basic Life Support (BLS) certification.

Responsibilities

Identify self to patients and families, explain care-team roles, accompany patients to exam or procedure rooms, and prepare patients for visits.
Obtain and document applicable vital signs, measurements, EKGs, specimens, phlebotomy, INR, pulse oximetry, and spirometry; record histories, problem lists, and medications in EPIC.
Perform screenings according to physician or provider guidelines and assist with procedures.
Obtain pre-authorizations when necessary and convey instructions, resource materials, and referrals as directed.
Maintain patient records, manage and routinely check the EPIC in-basket, and promptly answer and return calls with relevant information.
Send and receive medical records, abstract new-patient records into EPIC, obtain requested lab and radiology reports, hospital notes, and referral information, and complete forms and requisitions.
Cross-train for front-desk duties, including greeting patients and visitors, answering calls, scheduling appointments, and maintaining or scanning patient records.
Set up instruments and equipment according to department protocol, apply infection-control principles, and clean rooms, instruments, and equipment between visits.
Clean and document sterilizer maintenance when applicable, and order, sort, and store supplies according to department policy.
Maintain patient autonomy, confidentiality, and dignity; support timely and accurate provider billing; and maintain knowledge of practice policy, HIPAA, coding, OSHA, and applicable CLIA regulations.
Respond promptly to urgent and non-urgent patient issues and quickly communicate patient or staff problems to the supervisor.
Work with the Care Coordinator on Patient Centered Medical Home initiatives, attend and participate in staff meetings, and contribute to health-promotion and disease-prevention programs.
Contribute to team and department quality-improvement and evaluation activities, advocate for vulnerable populations, and support ongoing educational experiences.
Interact effectively and professionally with people of varied ages and backgrounds, and coordinate and act on patient and family feedback about healthcare experiences.
Assist with or perform chaperone duties for medical procedures as needed.
Perform other duties as required.