Equipment Manager Jobs

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Branch Manager

Sunstate Equipment Co., LLC•Garner, NC

About The Position

The Branch Manager is accountable for the branch’s operational performance, employee development, customer satisfaction, and local sales execution. The role runs the branch as a business, balancing leadership, operations, and strategy to deliver results. The Branch Manager models disciplined execution, builds high-performing teams, and fosters a culture of safety, service, and accountability. Performance is measured through a Branch Manager Scorecard tied to key performance indicators and aligned with the company’s strategic plan.

Requirements

  • Bachelor’s degree in business, operations, or a related field, and/or equivalent work experience.
  • At least 5 years of experience in branch, operations, or sales leadership; equipment rental or related-industry experience is preferred.
  • Ability to lead high-performing teams, manage financials, and execute local market strategies.
  • Strong relationship-building, customer service, and communication skills.
  • Demonstrated experience in sales performance management and problem-solving in dynamic environments.
  • Consistently adhere to safety policies, procedures, and guidelines.
  • Ability to read, write, and speak English.
  • Full range of motion, dexterity, agility, and strength to lift oneself into and out of large vehicles, trailers, and equipment.
  • Ability to normally lift 25 pounds, frequently lift 50 pounds, and occasionally lift 90 pounds with mechanical or lift assistance.
  • At least 21 years old to drive company vehicles, with a valid driver’s license and a driving record that qualifies the employee to safely drive a company vehicle for work purposes.
  • Maintain a professional appearance.

Nice To Haves

  • Experience working with sales or district leadership to implement broader strategy.
  • Familiarity with fleet and logistics operations.
  • Track record of building engaged, accountable teams.
  • Bilingual ability.
  • Class A or B CDL license.

Responsibilities

  • Create a supportive workplace culture and lead employee coaching, recruiting, development, engagement, and retention.
  • Build customer relationships, anticipate needs, resolve issues promptly, follow up with customers, and meet customer satisfaction targets.
  • Execute local sales and revenue growth plans; monitor sales metrics and improve lead conversion, customer expansion, and margins.
  • Promote safety and compliance, model safe practices, lead safety observations, discussions, and trainings, and hold the team accountable to safety standards.
  • Execute regional sales strategy at the branch level, lead weekly sales meetings, accompany sales representatives on customer visits, support cross-selling, grow market share, and identify new opportunities.
  • Use data-informed pricing and manage costs, upselling, fleet utilization, and branch-level financial performance; monitor the P&L and adjust execution as needed.
  • Communicate company goals, provide regular updates, encourage feedback, and reinforce company values and accountability.
  • Use dispatch, yard, and service metrics to optimize branch operations and ensure reliable service through effective use of employees, fleet, and tools.
  • Drive continuous operational improvement, including when systems have limitations.
  • Maintain fleet utilization targets of at least 70% for major equipment and 30% for minor equipment; reallocate underutilized fleet, minimize dwell and unavailable time, align fleet mix with customer demand, and meet disposal targets.
  • Prioritize high-impact work, meet deadlines, complete administrative work accurately and on time, and follow standard protocols.

Benefits

  • Competitive base wage and bonus opportunity.
  • Medical, dental, and vision insurance, including plans with no employee premiums and HSA options with employer contribution.
  • 401(k) with company match.
  • Company-paid life, short-term disability, and long-term disability insurance.
  • Paid time off, paid holidays, and sick time.
  • Weekly pay.
  • Employee Assistance Program and wellness resources.
  • Uniform, work boot, and tool programs, depending on role.
  • Employee recognition programs and growth opportunities.
  • Company truck, cell phone, and laptop provided.
  • Baby Bonding and My Holiday vacation time.
  • Discounts on items and services including movie tickets and cell phone bills.

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