Epic Analyst Jobs

About The Position

Requirements

• Bachelor's degree in Computer Science or related field, or equivalent work experience.
• Epic certification(s) or ability to achieve, as required by department.
• Team player with strong problem solving, time management and decision-making skills, ability to maintain a positive attitude, solution focused.
• Able to effectively communicate to staff at all levels of the organization.

Nice To Haves

• Experience with enterprise platforms (EHRs/ITSM/ERPs).
• Healthcare experience.

Responsibilities

• Works on cross-functional projects, attends project meetings, and ensures tasks are completed within the project scope and management guidelines.
• Proactively identifies barriers to completing work and escalates issues as needed.
• Attends all required meetings, assumes accountability for assigned follow-ups and practices closed loop communication.
• Attends product demonstrations and assess system functionality against customer requirements.
• Participates in application upgrade processes, including reviewing and configuring new functionalities, testing features, and developing job aids for users.
• Collaborates with subject matter experts, caregivers, and vendors to evaluate and configure application features.
• Configures application features, security settings, and develop support documentation, including test scripts and workflow diagrams.
• Investigates and resolves issues related to application, system configuration, and security setup.
• Participates in ticket triage and analysis to determine the appropriate work stream and assist in scoping efforts.
• Troubleshoots application components within server configurations, including system services and interface jobs.
• Works with third-party vendors to install, configure, and troubleshoot vendor software.
• Effectively participates in critical incident response and escalate appropriately as needed.
• Develops support documentation for application teams, including test scripts, workflow diagrams, and knowledge base articles.
• Partners with the training team to create end-user training materials.
• Actively learns and applies new skills to improve support for customers and coworkers.
• Stays current with core application certifications, system development, and emerging trends in information systems technology.
• Actively participates in professional development programs defined by department.
• Demonstrates adaptability to dynamic responsibilities and evolving project requirements.
• Must be able to work off hours as needed and participate in an on-call rotation.

Benefits

• This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.