EMR Analyst II - Epic Periop

Cincinnati Children's

3d•$83,970 - $107,224•Remote

About The Position

The EMR Analyst II - Epic Periop at Cincinnati Children's Hospital Medical Center designs, implements, maintains, and supports complex electronic medical record systems and solutions that improve clinical care and patient management. The position partners with clinical and operational leaders and end users to develop and validate requirements, optimize workflows, support testing, document outcomes, and drive process improvement and innovation. The analyst leads complex initiatives, manages multiple moderate-to-complex projects, coordinates resources and cross-functional teams, and supports integrated system solutions. The role also provides leadership and mentoring, including developing and maintaining clinical system training and education materials, conducting instructional sessions, and helping users and colleagues reach effective solutions. The analyst maintains strong customer relationships, provides responsive end-user support, monitors service-level agreements for incident management, and promotes change-management practices and CCHMC's CARES service standards. The position is remote, full-time, with a day shift and a 40-hour weekly schedule.

Requirements

Bachelor's degree or equivalent combination of education and experience.
At least 2 years of work experience in a related job discipline.

Nice To Haves

Epic certification in the supported application(s) is preferred; if not certified at hire, certification is required within six months of the start date.
Epic build and maintenance experience.
Advanced problem-solving skills.
Critical-thinking skills.
Ability to work independently.

Responsibilities

Analyze, design, implement, and maintain complex systems that improve clinical care and patient management.
Support system testing and document testing outcomes.
Drive process improvement and use advanced problem-solving and technical solution skills.
Apply development lifecycle processes, operating procedures, and documentation to implement and support system solutions.
Contribute to strategic planning and lead strategy and innovation in applicable clinical systems training and build environments.
Develop education technology content and mentor others in its development.
Use multivariate learning modalities to address adult learning and clinical system education needs.
Take ownership of tasks, work independently, escalate when appropriate, and drive assignments to completion.
Coordinate resources, communicate impacts to users, and collaborate with team members to resolve issues.
Mentor colleagues and help guide problem-solving toward positive outcomes.
Set strategy and vision for clinical system training and the creation and curation of expert training materials.
Work with end users to keep clinical applications and training programs current and supportive of patient care delivery.
Network with internal and external experts to identify best practices for clinical system use and training.
Promote industry best-practice tools for efficient and innovative education and learning.
Maintain professional currency through vendor and customer educational opportunities; conduct and participate in instructional sessions.
Build positive internal and external relationships, encourage teamwork, and contribute to a positive team environment.
Use knowledge to improve skills and drive innovation; prepare oral and written presentations.
Lead design, development, and implementation of new and enhanced EMR requests.
Develop and manage project plans and related documentation for complex projects.
Manage multiple moderate-to-complex projects independently and determine project scope.
Coordinate resources, prioritize assigned tasks and projects, and facilitate communication between internal and external parties.
Work independently with cross-functional teams to ensure proper integration.
Consult with and support end users to develop and validate requirements for system solutions.
Work with third-party developers to review potential software development solutions for integrated build issues.
Develop collaborative professional relationships with customer groups and key stakeholders.
Provide outstanding end-user support, monitor service-level agreements for incident management, and collaborate with other areas on customer-centered incident support.
Plan, execute, and support clinical system training and the creation and curation of expert education and training materials.
Adhere to and promote change-management policies and procedures.
Demonstrate personal accountability and timely, effective customer follow-up.
Maintain CCHMC's CARES service standards: Courteous, Attentive, Respectful, Enthusiastic, and Safe.