Epic Support Analyst II
Sutter Health•Sacramento, CA
About The Position
The Epic Support Analyst II plays a pivotal role in ensuring exceptional customer satisfaction and serves as the front line of customer support. The position troubleshoots issues, provides technical expertise, triages requests, and delivers solutions to enhance the customer experience. The role is based in the Sutter Health System Office-Valley organization.
Requirements
- Associate's degree in Computer Science, Information Technology, or a related field; equivalent experience may be accepted in lieu of the degree.
- Epic certification in the assigned area of responsibility within six months of hire.
- Epic Ambulatory Certification or Accreditation.
- One year of recent relevant experience.
Responsibilities
- Serve as the front line of customer support.
- Troubleshoot issues and provide technical expertise.
- Triage issues and deliver solutions to enhance the customer experience.
Benefits
- Eligible positions include a comprehensive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
