EPIC Analyst II (Cadence)

Emory Healthcare•Tucker, GA

18h•$32 - $40•Remote

About The Position

Emory Healthcare is seeking an Epic Cadence Analyst II to perform builds, testing, validation, maintenance, and ongoing support for the Epic Cadence module. The role includes Epic upgrade project work, enhancement requests, ticket queue responses, and break/fix duties. It is remote, but candidates must reside in Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, or Wisconsin. The analyst works with interdisciplinary teams and represents Emory Digital in relationships with coworkers, department representatives, Epic partners, and other users of the Epic application suite. The role may include mentoring analysts, independently managing complex projects, serving as a system educator and subject matter expert, and providing technical consulting and support with some management input. The position also involves project support, request and release coordination, testing and implementation, application maintenance, issue resolution, user support, documentation, and compliance with applicable organizational and regulatory requirements. Scheduled on-call coverage is required. Candidates must hold Epic Cadence certification; if the required certification was not obtained before hire, it must be successfully obtained within the specified period after training.

Requirements

Epic Cadence certification is required.
Bachelor's degree from a recognized college or university with major coursework in computer science, information technology, engineering, or equivalent related experience.
At least 3 years of progressive experience in clinical, business, or other healthcare operational areas; candidates without a degree require 5 years of experience.
If the appropriate Epic certification is not held before hire, successfully obtain it for the assigned area within the first 90 days of completing training.
Working knowledge and subject matter expertise in assigned operational department areas.
Intermediate oral and written communication skills with a diverse population.
Intermediate organizational, problem-solving, analytical, and time-management skills.
Intermediate interpersonal skills to interact positively and productively with teams across organizational lines.
Creative problem-solving and ability to achieve objectives within prescribed timelines while maintaining quality standards and organizational requirements.
Flexibility to manage multiple initiatives and shift priorities based on business needs.
Ability to typically work with senior staff and coordinate smaller or less complex projects independently.
Must reside in one of the listed states: Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, or Wisconsin.

Nice To Haves

Epic Data Courier badge; if not held, obtain within 60 days.

Responsibilities

Design, build, test, validate, maintain, and support Epic Cadence.
Work across interdisciplinary workgroups to achieve team goals.
Establish and maintain positive business relationships with coworkers, workgroups, department representatives, Epic partners, and application users.
May mentor other analysts in methods, processes, and implementation; may manage complex projects independently.
Partner with service lines, departments, individuals, and coworkers, developing advanced knowledge of system capabilities, applications, and processes to educate and support users.
Participate in routine meetings with department heads and superusers to identify, document, and prioritize needs.
Round with departments to build relationships and provide technical consulting and support services and solutions.
Provide software support, file maintenance, and builds for break-fixes, optimizations, special updates, upgrades, and implementations; independently resolve application errors and system issues.
Assess, coordinate, document, review release notes for, test, and implement programming, upgrade, and project requests.
Maintain positive relationships with application vendors.
May assist with Epic security assignments, security templates, and maintenance.
Provide scheduled on-call coverage.
Provide project management services and support with some management oversight, following EHC Digital project management protocol.
Advocate for the user perspective and ensure comprehensive support plans and documentation.
Help end users navigate the new request process.
Ensure compliance with EHC IS, EHC, Joint Commission, and HIPAA guidelines, policies, and procedures; provide system solutions in accordance with regulatory guidelines.
Follow change management, time reporting, and documentation processes.
Respond to support calls within designated priority-based times and provide updates through resolution.
Assist with queue management to ensure calls are answered and followed up efficiently.
Document support, status, and issue resolutions clearly.
Remain current on new Epic version training for applicable Epic certifications.