Epic Cadence Analyst
About The Position
CTG is seeking an experienced Epic Cadence Analyst to provide application support, optimization, maintenance, and troubleshooting for Epic Cadence scheduling workflows. The analyst partners with operational, clinical, and technical teams to support efficient scheduling, resolve incidents, implement enhancements, and assist with system upgrades. The position is a 1.5-year contract, remote, and requires working West Coast business hours and participating in a scheduled on-call rotation. After-hours support may be needed. The role includes day-to-day application support; managing incidents and service requests; building and maintaining provider templates, visit types, scheduling workflows, decision trees, and related configurations; and collaborating with stakeholders to translate business requirements into system solutions. The analyst also supports testing, validation, documentation, change management, cross-functional initiatives, root-cause analysis, go-live activities, and ongoing operational support. Support tickets and requests must be documented and resolved within established SLAs.
Requirements
- Current and active Epic Cadence certification.
- At least 5 years of Epic Cadence analyst experience supporting healthcare organizations.
- Strong experience with Epic Cadence build, maintenance, optimization, and support.
- Experience supporting scheduling workflows, provider templates, visit types, departments, resources, and decision trees.
- Experience with incident management and ticketing systems such as ServiceNow.
- Strong analytical, troubleshooting, and problem-solving skills.
- Experience conducting testing, validation, and workflow analysis.
- Excellent communication and stakeholder engagement skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Excellent verbal and written English communication skills and ability to interact professionally with a diverse group.
- Ability to work West Coast business hours.
Responsibilities
- Provide day-to-day support for the Epic Cadence application, including incident resolution, service requests, and system maintenance.
- Analyze, troubleshoot, and resolve complex scheduling and patient access issues.
- Build, maintain, and optimize provider templates, visit types, scheduling workflows, decision trees, and related Cadence configurations.
- Collaborate with operational stakeholders to gather requirements and translate business needs into system solutions.
- Participate in system upgrades, enhancements, testing, and validation activities.
- Develop and maintain application documentation, workflows, and support procedures.
- Support change management and ensure adherence to established governance processes.
- Work with other Epic application teams, technical teams, and third-party vendors on cross-functional initiatives.
- Perform root cause analysis and recommend workflow improvements and optimization opportunities.
- Participate in the on-call support rotation and provide after-hours support as needed.
- Assist with go-live, post-live stabilization, and ongoing operational support activities.
- Document and resolve support tickets and requests within established service-level agreements (SLAs).
Benefits
- A competitive benefit package is offered.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Senior
Education Level
No Education Listed
