Epic Analyst - Cadence and Prelude

OrthoCarolina • Charlotte, NC

2d

About The Position

At OrthoCarolina, Epic analysts are considered Application Engineers. This mid-level role is responsible for building, implementing, maintaining, and optimizing assigned Epic modules to support clinical and business operations. The analyst works with operational stakeholders, project managers, and other analysts to deliver high-quality solutions and ensure the Epic system aligns with organizational goals and regulatory requirements. The position may be hybrid or remote and works with the Epic team in Charlotte.

Requirements

• High school diploma at minimum.
• 1–2 years of work experience in healthcare IT, clinical informatics, or a related field.
• Understanding of practice management systems, electronic health records (EHRs), and additional software applications.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning.
• Strong documentation skills.
• Ability to assist in developing and interpreting technical and application documentation for training and end-user procedures.
• Ability to work on an on-call rotation that includes nights and weekends, sometimes with little advance notice.
• Certifications in assigned module(s) are preferred or required within six months of hire.

Nice To Haves

• Exposure to Epic or other EHR systems.
• Certification in assigned module(s), if not required within six months of hire.

Responsibilities

• Evaluate documented resolutions and analyze trends to help prevent future problems.
• Design and build application systems that meet users’ needs and align with the organization’s overall design.
• Collaborate with clinical, operational, and IT teams to gather requirements, troubleshoot issues, and develop solutions.
• Support testing of new technology and upgrades to existing technology.
• Identify and learn technology used and required by the organization.
• Prioritize and escalate technical problems to IT management when required.
• Provide secondary administrative support for technology used within the organization.
• Document problem-solving processes for other staff, including FAQs where appropriate.
• Apply diagnostic utilities to aid troubleshooting.
• Perform hands-on fixes as required.
• Participate in an on-call rotation, including nights and weekends, sometimes with little advance notice.

Benefits

• Paid company holidays
• Wellness programs
• Tuition reimbursement
• A full spectrum of employee benefits (details not specified)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED