Epic Applications Systems Analyst II-Cadence/Referrals

Legacy Health•, OR

3d•$43 - $64

About The Position

The Epic Applications Systems Analyst II-Cadence/Referrals analyzes, designs, implements, and supports information systems and modifications to existing systems, with a strong customer service orientation. The role formulates and defines system functionality and objectives through research and fact-finding, supporting the development, configuration, and ongoing support of information systems. The analyst collaborates with users, IS peers, business partners, and vendors to understand needs, define solutions, configure systems, test software, and provide production support. The position also follows change control and support processes and applies Lean and ITIL principles to improve workflows.

Requirements

At least 2 years of information technology experience in a relevant healthcare or business area.
Experience working in a healthcare setting, a relevant operational area (such as Human Resources, Finance, Accounting, or Revenue Cycle), or an IT role supporting a relevant operational area.
Knowledge of relevant information technology and information systems concepts and trends, including application configuration and system layers, system integration, and database fundamentals.
Demonstrated ability to perform systematic, thorough analysis and problem solving, and to initiate client problem resolution.
Understanding of key system-integration concepts and technical protocols.
Ability to establish, conceive, and describe systems, designs, flow charts, schedules, and requirements.
Strong interpersonal skills for effective working relationships with a wide range of people, including peers.
Effective verbal and written communication skills.

Nice To Haves

Bachelor's degree preferred.
Professional certifications may be required depending on the specific position, such as ITIL Certified, Microsoft Certified Professional, EHR Certification, or HFMA.

Responsibilities

Collaborate with users and IS peers to understand business needs and develop requirements for small- to medium-sized applications.
Analyze and document application processes and functions.
Define design alternatives and recommendations, and develop specifications, often with business partners or vendors.
Build or configure systems.
Develop and execute test scripts to ensure software accuracy, completeness, and validity.
Develop internal IS procedures and documentation.
Troubleshoot and solve moderately complex problems with customers and provide production support.
Communicate request status and completion to customers in a timely manner or in accordance with applicable service-level agreements.
Document in the ITSM system to define standards.
Follow applicable change-control processes thoroughly and diligently.
Follow the IS-defined support model and customer-communication expectations.
Use Lean and ITIL principles to investigate and improve inter- or intra-team processes.