Epic Cadence Clinical IS Analyst-Intermediate

UT Health San Antonio•San Antonio, TX

About The Position

Under general supervision, the Epic Cadence Clinical IS Analyst is responsible for building and testing clinical information system processes. The role interacts professionally with leadership, faculty, and staff, and provides leadership and mentoring to more junior members of the application team. The analyst evaluates and analyzes issues, recommends solutions, serves as a liaison between end users and vendors, and configures, maintains, monitors, and troubleshoots clinical information systems. The position also prepares technical specifications and system documentation, coordinates installations, performs quality assurance, tests applications, supports operations, and collaborates with stakeholders on standards, policies, procedures, and training programs. A bachelor’s degree is required, although four years of comparable experience may substitute. Candidates need at least three years of relevant experience with clinical or business systems and exposure to software development or build lifecycles. Epic certification for assigned modules, as specified by the department director, is required within 18 months of hire and must be maintained according to Epic Corporation standards. UT Health San Antonio offers eligible employees a benefits package that includes medical, dental, vision, disability, retirement, flexible spending accounts, paid leave and holidays, and employee discounts. Benefits eligibility generally requires working at least 20 hours per week with an appointment of at least 4.5 months.

Requirements

Bachelor’s degree, or four years of comparable experience in lieu of a degree.
At least three years of relevant experience with clinical or business systems.
Exposure to software development/build lifecycles.
Ability to develop and interpret technical documentation for training and end-user procedures.
Self-motivation and ability to work independently.
Strong analytical skills and attention to detail to resolve complex issues.
Clear written and verbal communication skills, including the ability to present, lead, and train others.
Customer service aptitude and interpersonal skills for working with internal and external stakeholders.
Knowledge of clinical system software, information system software, and/or electronic health records.
Epic certification for assigned modules within 18 months of hire, as specified by the department director, and ongoing maintenance of certification per Epic Corporation standards.

Responsibilities

Evaluate and analyze issues to assist in problem-solving and recommend solutions.
Serve as a liaison between end users and/or vendors to ensure appropriate system build, configuration, and functionality.
Prepare detailed program specifications, diagrams, and flowcharts, and coordinate system installation with operations and/or vendors.
Configure, maintain, monitor, and troubleshoot clinical information systems.
Communicate changes and perform quality assurance checks to ensure standard practices are followed.
Develop, document, and adhere to internal procedures used with related applications and systems.
Use and understand the application to support operations, providing in-depth support, troubleshooting, and project management.
Test applications and components and contribute to test plan development.
Collaborate with key stakeholders to develop operating standards, policies, procedures, and training programs.
Provide leadership and mentoring to more junior application team members.
Perform other duties as assigned.

Benefits

UT SELECT medical insurance offered free for employees; family members may be added through payroll deduction.
Discounted copays and coinsurance when using UT Health Physicians.
$50,000 group term life insurance and $50,000 basic accidental death and dismemberment insurance at no cost, with options to purchase additional coverage.
Three dental plan options through Delta Dental: two PPO plans and one dental HMO.
Two vision plan options offering standard or enhanced benefits.
Optional disability insurance providing income if a non-work-related illness or injury prevents work.
Flexible spending accounts for qualifying dependent care or out-of-pocket healthcare expenses.
Retirement plan eligibility through TRS or ORP, plus voluntary retirement programs.
Front-loaded paid time off of 128 to 208 hours per fiscal year based on years of service.
Extended Illness Bank accrual of 8 hours per month, usable for illness or injury after one day of PTO is taken.
Up to 240 hours of paid family leave after six months of consecutive employment.
12 paid holidays each year.
Discounts on services, tickets, and gym membership.