Clinical IS Analyst (Epic) - Senior
About The Position
Under little or no supervision, the Senior Clinical IS Analyst is responsible for Epic HB Claims applications and modules. The role suits someone who thrives in a fast-paced, agile environment, can quickly adapt to changing priorities, multitask, and is eager to learn new technologies. The analyst collaborates with counterparts in other applications and provides expert-level support to help meet development and implementation objectives for assigned Epic applications. The position serves as project lead for key initiatives, including assigned project management duties; develops, documents, and follows internal procedures for related applications and systems; and interacts professionally with leadership, faculty, staff, and vendors.
Requirements
- Bachelor's degree required.
- At least five years of directly related Epic experience, including in-depth knowledge of software development and build lifecycles.
- Epic HB Claims certification must be maintained in accordance with Epic Corporation standards.
- Ability to work independently and successfully manage multiple assignments in a complex environment.
- Advanced critical and analytical thinking skills.
- Excellent verbal and written communication and follow-up skills.
- Advanced troubleshooting competencies.
- Excellent organizational and project management skills.
Responsibilities
- Work with project requestors and users to understand and document current workflows, and propose optimized future workflows for planned application changes.
- Present recommended system enhancements and creative technical solutions for clinic-related scenarios.
- Identify, propose, build, and demonstrate application configuration prototypes for requestor review and approval.
- Maintain and update Epic application configurations.
- Create test scripts, timelines, and plans for application and workflow changes.
- Test clinical information system configurations and processes, including cross-application testing and testing configurations built by other analysts.
- Coordinate and participate in requestor and user testing of application changes.
- Provide tier-two end-user support remotely and in person.
- Monitor, investigate, troubleshoot, and resolve incoming support tickets.
- Serve as a liaison between users and vendors, and coordinate system fixes and changes with software vendors.
- Coordinate deployment of application changes with the training team and operations.
- Lead key initiatives and perform project management duties as assigned.
- Develop, document, and follow internal procedures for related applications and systems.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
