IS Epic Specialist - Imaging

Ochsner Health•Shreveport, LA

About The Position

The IS Epic Specialist provides technical expertise, workflow training, and support to end users in multiple settings. The role supports usability testing, Epic implementations, efficiency sessions, classroom and individualized training, department-based education, troubleshooting, and problem resolution. The specialist consults with users to understand current operating goals and optimize Epic systems. The position provides Epic education and end-user support during and after implementation or onboarding, partners with assigned customers and end users to assess their goals and needs, and maintains expertise in assigned Epic applications, enterprise-wide applications, and departmental workflows. The specialist also supports relevant applications and organizational initiatives and performs other related duties as required. The role requires staying informed about applicable laws, accreditation standards, and regulatory requirements, and ensuring compliance. The employer also requires compliance with its Compliance & Privacy Program and Standards of Conduct, including promptly reporting suspected unethical conduct and patient or employee safety, privacy, or other compliance concerns. The position may involve travel between facilities, potentially with overnight stays, and variable hours including nights, weekends, and extended shifts.

Requirements

High school diploma or equivalent.
At least 3 years of experience in education, healthcare, information technology, customer service, or a related field; alternatively, 1 year of Epic experience or a bachelor's degree.
Excellent business writing, interpersonal, written communication, and public speaking skills.
Proficiency in Microsoft SharePoint, working knowledge of Microsoft Office, and ability to use technology and explain it to others.
Ability to work with frequent interruptions and changing priorities.
Organizational, time management, and project management skills, including ability to prioritize multiple projects and meet deadlines.
Analytical skills and ability to use logical thought processes to formulate solutions to problems.
Ability to work variable hours, including nights, weekends, and extended shifts, and to drive at night.
Ability to travel throughout and between facilities, which may include overnight stays.

Nice To Haves

Bachelor’s degree.
1 year of Epic software experience.
1 year of EMR implementation experience.
1 year of relevant project management experience.
1 year of clinical experience.

Responsibilities

Provide Epic education and end-user support during and after implementation or onboarding.
Partner and communicate with assigned customers and end users to assess goals and needs.
Participate in problem identification and resolution activities.
Maintain expertise in assigned Epic applications, enterprise-wide applications, and departmental workflows.
Support Epic implementations, relevant applications, and organizational initiatives.
Participate in or lead usability testing, efficiency sessions, formal classroom training, one-on-one education, and department-based education sessions.
Troubleshoot issues and help optimize Epic systems in consultation with users.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements, and ensure compliance.
Promptly report known or suspected unethical conduct and patient or employee safety, privacy, or other compliance-related concerns.
Perform other related duties as required.