Dir-IS Epic Project

Ochsner Health•New Orleans, LA

About The Position

This job manages the Epic application team in collaboration with department leadership. It oversees day-to-day team dynamics, work prioritization, quality, fiscal stewardship, project strategy, and all aspects of the project life cycle. The role provides mentoring and coaching related to performance development and project management, makes decisions that influence projects on a large scale, serves as the central point of communication and coordination for the project team, and manages direct reports involved in daily project operations. It also directs internal communications and coordinates overall project needs with the vendor implementation manager and coordinator. The role requires maintaining knowledge of applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensuring compliance. The position operates within a healthcare setting and may involve occupational risk of exposure to hazardous medications or waste, depending on essential duties.

Requirements

High school diploma or equivalent.
At least 8 years of related management or project leadership experience, including 3 years of supervision or management experience.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills and ability to present information clearly and professionally.
Strong knowledge of healthcare billing.
Strong partnering, coaching, mentoring, and interpersonal skills; dedication to client service; ability to negotiate mutually acceptable business solutions and assist application staff.
Strong project and team management skills; ability to lead large, complex system integration efforts or large software applications; ability to manage and prioritize multiple projects with strong attention to detail.
Strong budget and schedule management skills and ability to ensure the business community is engaged in the project.
Problem-solving and continuous-improvement skills; ability to think clearly in complex, dynamic situations and review project progress with Epic leadership.
Ability to work a flexible schedule, including nights, evenings, weekends, and extended shifts, and to travel domestically.

Nice To Haves

Bachelor's degree in healthcare, business administration, or a related field.

Responsibilities

Manage the project.
Manage the Epic application.
Lead and manage the Epic team.
Manage personal growth.
Lead customer management.
Perform other related duties as required.
Manage day-to-day team dynamics, work prioritization, quality, fiscal stewardship, project strategy, and the project life cycle.
Provide mentoring and coaching related to performance development and project management.
Serve as the central point of communication and coordination for the project team; manage direct reports involved in day-to-day project operations.
Direct internal communications and coordinate project needs with the vendor implementation manager and coordinator.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements, and ensure compliance.