Epic Analyst/Builder II

St. Luke’s University Health Network•Allentown, PA

About The Position

The Epic Analyst/Builder II provides intermediate maintenance, support, and development for assigned applications. The role participates in implementation, installation, and project teams; addresses basic reported application issues and escalates more complex issues; and develops, validates, and executes application and integrated test scripts. The analyst also maintains knowledge-base documentation, gathers requirements, develops and documents specifications, and communicates application releases and changes that may affect operations to leadership. The position works with instructional designers on application-specific training materials and maintains current knowledge of technology through continuing education and relevant reading.

Requirements

Epic application experience is required.
Epic proficiency and/or certification is required, or must be obtained upon hire.
MS Office experience is required.
One to three years of general computer experience is required.
Hospital knowledge or experience based on the hiring team's requirements.
A bachelor's or associate degree in Computer Science, Information Systems, Business Administration, or Healthcare Administration, or equivalent work experience, is preferred.
One to three years of healthcare experience is preferred.
One to three years of Epic experience is preferred.
One to three years of Ancillary, Clinical, Patient Access, or Revenue Cycle experience is preferred.

Nice To Haves

A bachelor's or associate degree in Computer Science, Information Systems, Business Administration, or Healthcare Administration, or equivalent work experience.
One to three years of healthcare experience.
One to three years of Epic experience.
One to three years of Ancillary, Clinical, Patient Access, or Revenue Cycle experience.

Responsibilities

Provide intermediate maintenance, support, and development for assigned applications.
Participate in implementation, installation, and project teams.
Resolve or facilitate resolution of basic reported application issues and escalate more complex issues as appropriate.
Develop, validate, and execute application and integrated test scripts.
Follow organizational standards for system configuration and change control.
Develop, support, and maintain knowledge-base documentation.
Gather requirements, develop specifications, and prepare documentation.
Inform leadership about new release features and functionality and application changes or revisions that may affect operations.
Apply familiarity with process improvement, demand management, and project management methodologies.
Maintain current technology knowledge by attending appropriate continuing education training or seminars and reading related periodicals.
Work with instructional designers to develop and maintain application-specific training curriculum and materials.