Senior Product Services & Management Analyst - Epic Dorothy & Comfort (Clinical)
About The Position
Supports and enhances larger, more complex, or multiple products related to enterprise resource planning, budgeting, data warehousing, and financial reporting. Collaborates with Finance and vendors to ensure products and solutions are properly supported, functioning optimally, maintaining data integrity, and producing accurate financial reports on time. Participates in implementing and enhancing products and solutions through a hybrid product/project development and implementation lifecycle. The role supports financial systems, troubleshoots production issues, leads projects and solutions, gathers and analyzes business requirements, creates technical designs, coordinates testing, trains end users, and recommends process improvements. It operates under limited guidance on moderately complex to complex issues.
Requirements
- Bachelor's degree or equivalent combination of education and related experience.
- 3–5 years of relevant experience.
- Epic certification in Dorothy & Comfort is highly preferred.
Nice To Haves
- Master's degree in Computer Science, Business, or Engineering.
- Excellent strategic thinking, project management, and time management skills.
- Strong organization, communication, and collaboration skills.
- Epic certification in Dorothy & Comfort.
Responsibilities
- Support financial systems in the portfolio according to the support model, providing customer service to customers and end users.
- Analyze and troubleshoot production problems, escalate issues, and execute solutions.
- Lead larger, more complex projects and/or multiple projects and solutions as a project or product lead.
- Collaborate with product and solution teams, IT and Business Product Managers, IT Business Solutions Leads, and other stakeholders.
- Implement or enhance systems using the software and solution delivery lifecycle and hybrid project management methods.
- Take responsibility for successful project and solution outcomes; collect, document, and analyze business requirements with end users and communicate with customers and end users in a clear and timely manner.
- Create technical designs and specifications, develop solutions, and communicate requirements to external developers.
- Develop, coordinate, and execute detailed test plans.
- Train end users and document processes for knowledge transfer.
- Identify and document solution-related risks and issues, and provide guidance and documentation on scope, objectives, timelines, and deliverable quality.
- Follow policies to translate business requirements appropriately and communicate risks to stakeholders.
- Stay current with financial systems functionality and technical offerings, as well as accounting concepts pertinent to healthcare finance.
- Recommend and implement improvements to end-user processes related to financial systems.
- Perform related duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
