Senior Epic Platform Operations (Senior Product Services & Management Analyst)
About The Position
Serves as a senior-level technical and operational leader responsible for the design, implementation, execution, support, and continuous improvement of Epic technology and platform operations. Provides technical expertise across multidisciplinary teams working on hardware and lifecycle management, clinical and business technology deployments, environment strategy and governance, business continuity and disaster recovery preparedness, and enterprise-wide upgrade initiatives. Partners with clinical, operations, application, and infrastructure teams to support stable, secure, high-performing Epic environments and technology. Participates in implementing or enhancing products and solutions using a hybrid product/project development and implementation lifecycle. The role also supports financial systems within the portfolio, troubleshoots production issues, leads complex projects and solutions, works with stakeholders to gather and document requirements, develops technical designs and test plans, trains end users, and documents processes for knowledge transfer. It operates under limited guidance on moderately complex to complex issues and performs related duties as required.
Requirements
- Bachelor's degree or equivalent combination of education and related experience.
- 3–5 years of relevant experience.
- Experience with business continuity, environment management, release coordination, and operational readiness.
- Strong knowledge of ITIL practices, change management, and production support operations.
Nice To Haves
- Master's degree in Computer Science, Business, or Engineering.
- Excellent strategic thinking, project management, and time management skills.
- Strong organization, communication, and collaboration skills.
- Expertise in Epic environment operations, upgrades, integrated technologies, and enterprise infrastructure.
Responsibilities
- Support financial systems within the portfolio according to the support model and provide customer service to customers and end users.
- Analyze and troubleshoot production problems, escalate issues, and execute solutions.
- Lead larger and more complex projects, or multiple projects and solutions, as a project or product lead.
- Collaborate with product and solution teams, IT and Business Product Managers, IT Business Solutions Leads, and other stakeholders.
- Implement or enhance systems using the software and solution delivery lifecycle and hybrid project management methods.
- Take direct responsibility for assigned project and solution outcomes; gather, document, and analyze business requirements with end users; and communicate with customers and end users.
- Create technical designs and specifications, develop solutions, and communicate requirements to external developers.
- Develop, coordinate, and execute detailed test plans.
- Train end users and document processes for knowledge transfer.
- Identify and document solution-related risks and issues, and provide guidance and documentation covering scope, objectives, timelines, and deliverable quality.
- Follow policies to ensure business requirements are appropriately translated and communicate risks to stakeholders.
- Keep current with new functionality and technical offerings related to financial systems and accounting concepts relevant to healthcare finance.
- Recommend and implement improvements to end-user processes related to financial systems.
- Support Epic environment design, implementation, operations, and continuous improvement, including lifecycle management, upgrades, releases, maintenance, and environment refreshes.
- Support business continuity and disaster recovery planning, testing, and recovery execution for Epic systems.
- Partner with infrastructure, networking, device management, security, and application teams to support platform reliability.
- Support deployment and optimization of hardware, endpoints, peripherals, printers, and integrated clinical technologies.
- Govern Epic environments through change control, release schedules, and technical documentation.
- Analyze system performance trends and implement proactive improvements to availability, scalability, and user experience.
- Provide technical leadership, mentoring, and escalation support for analysts and operational teams.
- Perform related duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
