Senior Product Services & Management Analyst - Salesforce
About The Position
This product position supports the Salesforce Health Cloud, Data Cloud, MuleSoft, Marketing Cloud, and TableauNext intersection for the organization’s ecosystem, partnering across technology teams to deliver next-generation capabilities, including AI-empowered solutions. The role supports and enhances larger, more complex, or multiple products for enterprise resource planning, budgeting, data warehousing, and financial reporting. It collaborates with Finance and vendors to ensure products and solutions are properly supported and functioning optimally, data integrity is maintained, and financial reports are aligned and produced accurately and on time. The position participates in implementing or enhancing products and solutions using a hybrid product/project development and implementation lifecycle. The analyst supports financial systems, troubleshoots production issues, leads larger or multiple projects and solutions, and collaborates with product teams, solution teams, IT, business stakeholders, and end users. The role gathers and analyzes requirements; creates technical designs and specifications; coordinates testing, training, and documentation; and identifies and communicates risks. It operates under limited guidance on moderately complex to complex issues requiring in-depth evaluation of variable factors.
Requirements
- Bachelor’s degree or an equivalent combination of education and related experience.
- 3–5 years of relevant experience.
- The position involves moderately complex to complex issues requiring in-depth evaluation of variable factors.
Nice To Haves
- Master’s degree in Computer Science, Business, or Engineering.
- Excellent strategic thinking, project management, and time management skills.
- Strong organization, communication, and collaboration skills.
- Salesforce Health Cloud or Service Cloud experience.
- 100 Salesforce Trailhead badges.
Responsibilities
- Support financial systems in the portfolio according to the support model and provide customer service to customers and end users.
- Analyze and troubleshoot production problems, escalate issues, and execute solutions.
- Lead larger, more complex projects and/or multiple projects and solutions in a project or product lead capacity.
- Collaborate with product and solution teams, IT and Business Product Managers, IT Business Solutions Leads, and other stakeholders.
- Implement or enhance systems in accordance with the software and solution delivery lifecycle and hybrid project management methods.
- Take responsibility for the successful outcomes of assigned projects and solutions.
- Work with end users to collect, document, and analyze business requirements, and communicate clearly and promptly with customers and end users.
- Create technical designs and specifications, develop solutions, and communicate requirements to external developers.
- Develop, coordinate, and execute detailed test plans.
- Train end users and document processes for knowledge transfer.
- Identify and document solution-related risks and issues, and provide guidance and documentation on scope, objectives, timelines, and deliverable quality.
- Follow policies to ensure business requirements are appropriately translated and communicate risks to stakeholders.
- Stay current with financial systems functionality and technical offerings, as well as accounting concepts relevant to healthcare finance.
- Recommend and implement improvements to end-user processes related to financial systems.
- Perform related duties as required.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
